ServiceNow Community

MRVS Add Row Triggers onSubmit and Bypasses Mandatory Validation — How to Prevent Auto-Submission?

If I click the Submit button without filling the mandatory fields, the validation error shows correctly.But when I then try to add a row to the MRVS, the onSubmit script on the “Applies to” variable set inside the MRVS gets triggered, and the form au...

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remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace.

I need to hide or remove the "New" UI action from the Related Attachments tab in the Service Operations Workspace. Even after disabling the UI action in sys_attachment, the UI action still appears. Could someone please help me?

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Employee Center How can we help you no results text

Zurich Patch 1 Hotfix 1a Is it possible to change the text that displays when a 'How can we help you' search returns no results? Thank you!

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How to configure Request Summary in EC Portal?

Hi everyone, In EC Portal, after submitting an RITM ticket, it will direct you to the Request Summary Page. How do you add/remove fields in that page? Where can I configure it? We want to modify the current setup of our EC Portal. Any help I could ge...

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"Future-Proofing": Preparing for What’s Next on the Platform

"Future-proofing," if there is ever such a thing, is about creating scalability rather than predicting every possibility (e.g. build for the general, not exception). A well-architected ServiceNow platform should absorb new capabilities without costly...

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Resolved! PDI selection?

Hello all,I begin my journey today. I wanted to get PDI. Course content I do for CSA is Xanadu, should I get Xanadu PDI or go for latest Zurich? Please suggest Thank you

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SOW: UI Action 'Assign To Me' how to filter groups?

Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...

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New Service Channel on Interaction table

Hi All, we are working on a requirement where we need multiple service channel on Interaction table (for different Live Chat configured) due to below cases:1. Team A is using OOB 'Chat' service channel with Max capacity as 4 for Live Chat12. Team B i...

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Need ITSM guidence

Hi everyone,I need some guidance. I’m good with ServiceNow concepts, but I’m struggling with real-time scenarios due to limited hands-on project experience. Because of this, I’m finding it difficult to clear interviews.Can someone please help me with...

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Unifying AI Governance and Trust for the Enterprise

As enterprises scale AI, one truth stands out — you can’t accelerate what you can’t govern. AI is built and deployed across platforms and vendors, and enterprises have a challenge of getting visibility and oversight of the AI operations. That’s why S...

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Not able to access ServiceNow Store

Hello, I'm trying to download the Splunk add on which is "free" but I keep getting this error. I'm doing it with my "Developers" ID. Any recommendations? Thanks !

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I want to remove the Order Now button and Bundle from the specific catalog request

Hey,1 - Can anyone let me know or provide me the solution that how I can remove the OrderNow/ Submit/ Request button and Bundle button from the specific catalog item, 2 - Also, I want to add a note directing Requestors to check out from the CartPleas...

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Workflow is struck after approval is marked cancelled

When ever approval is marked as cancelled or no longer required the approval is getting struck it must move to the next stage any ideas would be helpful

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Just complete the #BuildWithBuildAgent challenge!

I’m thrilled to share that i have successfully created a Hospital Management System Tracker using #BuildWithBuildAgent This solution is designed to: Track both new and Old patient records.喙 Maintain detailed treatment histories linked to specific di...

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Compare future value in Due date(in Task A) with current Date time and if matches then create Task B

I need to create Task B in a custom table (In custom app) when either of the following conditions are met:STC_flag = Yes and Next Activity = Y, OR STC_flag = Yes and the Due Date/Time of Task A equals the current date/time.Due date holds a future val...

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