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Report in risk workspace

I want to create a report on Risk workspace using indicator and breakdown. Is it possible to create a report which will show column and total in single report? If yes how?

  • Question

set assignment group

I want to set assignment group for request on the basis of type of request and location from workflow how do i do that.

  • Question

Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases.  We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view.  For t...

  • Question

Add a filter in hardware asset workspace

I’m working on the Hardware Asset Workspace in ServiceNow and would like to add a filter  for each category within the workspace.currently it is like this  as you can see in the above image this, when we click on the filter button it does not open th...

  • Question

Switching OneExtend Capability Definition to Google Cloud AI Studio

Hi Community,I’m trying to switch the Summarize OneExtend capability definition to Google Cloud AI Studio Chat Completion, but it fails when called from Workflow Studio.What I configuredRegistered the model using an API Key in Generative AI Model Con...

  • Question

ServiceNow University - Error when trying to open My Instance

I am in the middle of the Catalog Builder Fundamentals course.  When trying to open My Instance, I am the following error:  "Hmmm… can't reach this page.  The connection was reset.".   My internet connection is fine.  I have cleared my cache, restart...

  • Question

Replace ESS Virtual Agent Icon with ESC CLX Chat Branding

We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...

  • Question

Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an CI when a Asset created that CMDB model is discovered. However, I couldn't find information on w...

  • Question

Auto explanation of attached documents using GenAI

Hi Community,I would like to understand whether it is possible in ServiceNow to automatically generate an explanation or summary of attached documents using Generative AI.For example, when a user uploads a document (such as a discharge summary, invoi...

  • Question
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