How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

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How to validate Reconciliation Engine configuration

Hello friends, We have multiple sources of data pouring in hardware & its children CIs.  Against each source we have configured the Reconciliation definition each with its own or sometimes at the same level of priority. Now, we would like to validate...

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How to change the logo of servicenow?

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How can I hide the State choice on RITM forms?

Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...

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Approval Reassignment via Catalog Item

Dear All,I have a requirement where I can enable users to choose alternate approvers via a catalog item .Snap of the field details given in the attachment.I wanted to achieve that via Flow designer and opting fir suggestions to implement the same.--T...

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How to add custom stages to RITMs but using catalog builder

Dear Team, am using Step based request fulfillment flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows    Service fulfillment process (Completed) ,     Closed Incomplete (Skipped),     Comp...

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• Service Catalog

ATF schedule didnt run and its set to run daily

Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...

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Alert Correlation behavior and possible solutions (Rule BAsed)

For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...

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Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

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No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

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Custom Dynamic Translation Configuration

I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...

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getDecryptedValue(); returns nothing

Hi All, I have been trying to replace our GlideEncrypter with getDecryptedValue();. No matter what I do, what kind of record I'm trying to decrypt I get this returned: *** Script: [0:00:00.002] Total Time Script:var gr2 = new GlideRecord('snmpv3_cred...

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Now Assist Panel error 'Unable to load' Try refreshing the page

Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps.  Unable to loadTry refreshing the page Thanks in advance.  

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