ServiceNow Community

Workspace Reservation not auto-moving to Completed state after the reservation duration ends

Hello Experts ,I am working with Workspace Reservations and noticed that once the reservation duration is over, the reservation record does not automatically move to the Completed state, nor does it get checked out automatically.My expectation is:Aft...

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How to disable the Screen Meet option in Service Operation workspace(Incident Form)?

I am working on Service Operations Workspace (SOW) in ServiceNow. While creating a new Incident, the Screen Meet option is appearing on the right side of the form. Could anyone please help me how to disable/remove the ScreenMeet option only in SOW, ...

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Why addInfoMessage / addErrorMessage Don't Work in Custom Workspaces – and How to Fix It

Standard server-side messages like addInfoMessage or addErrorMessage do not automatically appear in custom Workspaces. This article provides a simple fix using UI Builder to manually map the notification behavior. Problem:When working with custom S...

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UI Builder : Next Experience
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Workspace : Next Experience

How to enable Microsoft AD Spoke in PDI?

I've been trying to activate the Microsoft AD Spoke on my personal instance, but not sure what I'm missing. I've already installed all IntegrationHub plugins required and it's still not showing up. Is it no longer available? See images below.PDI Plug...

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Resolved! How to redirect a User to a custom page when a particular catalog item is ordered instead of default

Hi Team, We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&syspa...

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When Installing the FSM's Plugins - i get problem with API's and Implemente to other users

Hello Guys, I got a problem issue when installing the FSM's Plugins, The Problem is with the API and with trying to Implemente to other Users's (got error 430) Someone noticed this issue and maybe know how to figure it out ? The Version of my Instanc...

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Questionnaires is not working in "CSM/FSM Configurable Workspace"

Hello, I am dealing with the "Questionnaires" OOTB button. the button works perfectly in the UI View. But not working in the workspace. The button should open the window that shows me the relevant Questionnaires for the current work order task, th...

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Creating report

I need to create a report for problem metric to find the actual average of each state moving from one state to another and need the current state as well.

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SolarWinds fields update issue on servicenow instance.

Hello All, In the Network Gear class record the IP address is not getting updated from Solarwinds. I have configured SolarWinds Service Graph Connector.And also the Serial Number is not getting correctly updated on Hardware assets from SolarWinds.Cou...

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Company coming empty

Hi Team , I am Preparing report I can see company field is showing empty .However , When I am checking in backend values are available

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Report Error

Hi Team, when we open report we receive the below pageIf we select "View all",we are getting the below page which should be changed and should be same as the Selected columnHow do i fix it ? Thanks

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Report Not able to Export

Hi Team , What could be the reasons if I am not able to export the report ?Even I am having admin role What could be the Fixes ?

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Custom Adapter exception: Cannot invoke "java.util.Map.get(Object)" because "resultMap" is null

Custom Adapter request exception: Cannot invoke "java.util.Map.get(Object)" because "resultMap" is null, i've made a custom adapter to receive messages from third-party and send to va but when its text i'm receiving this error, i think problably it's...

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Troubleshooting & Diagnostic guide for incidents

Hi, There is a Customer Service Problem Management (CSPM) application that agents can use troubleshoot for a case. The case is routed to CSPM application during diagnosis Is there anything similar to CSPM for incidents that can used for troubleshooti...

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Incident Management

Mega Menu Capabilities

What is the maximum number of taxonomies, topics and levels in Employee Center Mega Menu?

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