Audit report with multiple records and approvals

We have a process we are putting in place called request for change at a high level this is what the process it. User will submit a Enhancement request and get manager approval.Task is assigned to an IT Analyst to determine if this should be done.Ana...

• Question

In the assigned to i want to see particular group members name

In the assigned to i want to see particular group members name without applying anything on assignment group. which query i need to use in reference qualifier 

• Question

How to check string key is available in a JavaScript object

Hi All,How to check system property stringKeys are available in Object Or Not ?I have below Object & Property  :var myObject = { "name": "ServiceNow", "version": "Quebec", "Year":"2025", "Country":"Canada" }; system property: StringKeys name, year ...

• Question

How to edit list columns for a UI Builder Workspace Page

Hey Experts, I have a Page created through UI Builder which shows the users thier work, thier incidents and requests. This is a home page view similar to any Workspace portal.  I want to make changes to the related list of the incidents of this page ...

• Question

Lists and Filters Task

Hi all, I'm having some trouble starting the Lists and Filters tasks - when I click on All > Incident > All, I get a blank page as shown in the attached picture. 

• Question

Make field mandatory in list view custom workspace

Hello,         I make some of the fields mandatory in the dictionary level. It is validating while editing in the native view - list. but i tried clearing out that fields in the list view workspace and validation is not happening. It allowing me to c...

• Question

Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority

Report to show SLA achieved count,SLA breached count and SLA met % for that month for all priority.report should be something like in screenshot.I need report using datavisualization for incidents only for certain groups.  Can someone help me Please ...

• Question

Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

• Question

Legal Request Transfer Defect

Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...

• Question

question in report

Hi All ,  I want to create a report which contains software usage data and the software model and version in 1 report. But usage details available in samp_sw_usage table in the usage table there is no link between software model. So can someone pleas...

• Question

Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

• Question

How to open a modal in the workspace using a client script in an Action Assignment.

Hello Team,I had a scenario where I needed to create a new button in the Approval-related list. In any workspace, the Approval-related list should display a "New Approval" button. When clicked, it should open a modal where I can enter the details, an...

• Question

POSTPONED: The Central PA SNUG on September 16th has been postponed

• blog