Workspace - How to modify the Export modal popup on List
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05-06-2026 10:17 PM
In Service Operations Workspace, under the List Context Menu, we have an Export button which opens a modal. Requirement is to modify some code in this popup to do some validations. How do we find this modal popup page? This isn't available in the UI Pages, maybe some OOTB.
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User Experience and Design
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05-07-2026 06:35 AM
I doubt you can change anything there.
but still check the list actions and find if you can alter
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-08-2026 10:55 PM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-09-2026 08:58 AM
The Export modal in Service Operations Workspace is built as a Next Experience component, not a traditional UI Page. Since it is an out-of-the-box (OOTB) component maintained within the internal ServiceNow codebase, customizing or altering its underlying logic is typically not supported.
Refer: KB2147796 How to control the Export UI Action on SOW (and other Workspaces)
Also , You can create a new custom button that mimics the Export functionality but includes your validation logic before opening the modal. Refer :https://www.youtube.com/watch?v=H1-S8wVS6gI&t=3s
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti