ServiceNow Community

How do I request a new Lab instance for the training?

I am trying to validate the lab instance and my lab instance is no longer available and has been terminated. I need more lab instances to continue and validate my learning

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Save Catalog item as Draft

Hi there,I’m looking for some suggestions on a catalog item we are building for HR and we are using 'Save as Draft' before it is submitted. We’d like another user from the team to review the information in the form and make any necessary corrections....

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padding is not working for VIP Flag

Hi Everyone , I am facing two issues in the script below and need your help to resolve them:I have added two images in the script, but only the VIP image is showing. The second image is not visible. I have highlighted the relevant line in red inside ...

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ServiceNow flow designer shows "user name" in activitie instead of system []run as prop is :system]

hi @Ankur Bawiskar In ServiceNow flow designer activities logswe are able to see user name instead of system.Run as properties is set to system user.this is happening only for few RITMS and for maximum RITMS it shows system in activities.Kindly needs...

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Resolved! I have created "Similarity" in "Predictive Intelligence" for KB Article recommendation base

Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...

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Post integration with OKTA

I want to create a post integration servicenow with okta this is what i done so far but when i create a rest message and test it is giving me error 400 or 401

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Request Survey Filter needed

I haven't been able to get my survey report correct to get data populated. Could someone assist in helping with the specific filters needed? Much appreciated. Currently I have:Table: Metric Result [asmt_metric_result]Filters:Metric.Category is Custom...

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A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

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Filter the category dropdown options based on the user logged in

Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...

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Clarification on Business Stakeholder licensing vs approvals (individual vs group, portal/email)

Hi ServiceNow Community,We’re looking for clarification on how Business Stakeholder licensing applies in approval scenarios, as the distinction is not entirely clear to us.Specifically, we are trying to understand what actions actually require a Busi...

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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A Deep Dive into CI Class Manager and IRE Servicenow CMDB

IntroductionA Configuration Management Database (CMDB), in short, is a vital component in successful IT Service Management (ITSM). The main function of a CMDB is to store a thorough catalog of an organization’s IT infrastructure. When working with Se...

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Information Required - Integraton - ServiceNow and Leena AI

Hi All, I am seeking information on integrating ServiceNow with Leena AI. I was unable to find relevant documentation, so I’m reaching out to this group. If anyone has experience with this integration or can share useful references, please do so, as ...

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Add Flag on List View of Caller field on Incident

Hi Everyone,how to implement below requirement:Enhance the Incident List View in ServiceNow by visually identifying callers who meet specific criteria. When the Caller on an Incident record is:user is not VIP, ANDA member of the “VIP Assistant ” gro...

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Hi

Priority Matrix

Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...

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