ServiceNow Community

Assessment Simulator Task 3 Validation Fails – Welcome to ServiceNow (Zurich)

I’m currently taking the Micro-Certification: Welcome to ServiceNow (Zurich) and I’m stuck on Assessment Simulator – Task 3: Create and Comment on a Record.I impersonated the Platform User, followed the steps, and successfully created the incident. H...

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Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

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How to create "Assign to me" UI action in both Platform UI and SOW in servicenow

I have a requirement to create UI action "Assign to me" in both platform UI and SOW and it should check the if logged in user is part of current assignment. If yes. then assign the catalog task to the user otherwise show error message.I have created ...

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Doubt Regarding Change in Model Categories in Product model

I have change the model categories of one of the product model but I found No change in the model Category of the asset associated with that Product Model and also there is no change in the CI class of the CI created due to that asset. My Question is...

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How to trigger a keyword search from a flow or script

Is there a way to trigger a keyword search (table search via search resources) from a flow or script and retrieve the results?I want to retrieve the results available in the following location:Service Operations Workspace> Record Form View> Recommend...

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General Asset data entry question

I've been struggling with this for a while. Occasionally, our asset management group needs to manually enter devices into our CMDB.In order to complete the process, they need to do the following stepsEnter the relevant data in the Hardware screen, wh...

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GlideRecordSecure cannot update HTML field on custom table, but GlideRecord works

Hi Community,We are trying to update an HTML field on a custom table using a script include.When we use GlideRecord, the update works as expected.However, when we switch to GlideRecordSecure, the update does not work.What we have already checked/trie...

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SAMPro Bundled Software Discovery

Does anyone in the SAMPro space have an understanding of how ServiceNow handles discovering bundled software / software within a package? Have quite a specific use case from a client where some open source or smaller software are installed automatica...

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Service catalog drop down form design

Hi Experts, I am working on catalog form where it as 1 field based on the drop down selection we have 4 more fields whose drop down values is dependent on eachother while system ID field has around 60 chocies values in drop down how can we manage thi...

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MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

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IntegrationHub ETL updating instead of inserting

I've inherited an IntegrationHub ETL configuration and am stuck on troubleshooting. I am importing new records to cmdb_ci_server and some of the records are 'updated' instead of 'inserted.' None of these records existed to begin with. I tried a test ...

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Security prevents reading User - no records displayed

I have a user that seems to be in all the correct groups. But when the user goes to read a report they get "Security prevents reading User - no records displayed" i have tried to problem solve this but im at a stop as i cant find what the issue is.

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Need to Consolidate 2 Data Sources

We have a situation where 2 Data Sources are bringing similar data that would work better if we consolidated them.The CI Class in question is Virtual Machines: [Data Sources]:Service Graph Connector for MS Intune: Is bringing SOME of the data attribu...

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Service Graph Connector

One Identity Integration with ServiceNow

Hi Guys - I have to work on integrating One identity with ServiceNow . I am not sure where to start and changes I need to do at the ServiceNow end. Can someone help me with architecture and steps I need to take do lead a successful integration with ...

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Resolved! Worknotes and comments should be Rich Text HTML instead of Journal Input in SOW

Hi,The requirement is Work notes and Comments in SOW should be Rich Text HTML .Does anyone has idea how to achieve this ?

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