Hi everyone,
According to the MCP Server Console documentation, only a subset of Now Assist skills can be used as MCP tools. The documentation states:
MCP Server Console comes with two preconfigured tools:
• Case summarization
• Incident summarization
Additional tools can be created from certain Now Assist skills, as long as they do not rely on internal inputs such as sys_ids.
The list of supported skills includes items like:
• Analyze the CMDB Search request
• Change request risk explanation
• Customer Service Summary
• Docs summarization
• Feedback summarization
• Project doc summarization
• Resume Skill Extraction
• Supplier recommendation
… and others.
https://www.servicenow.com/docs/r/zurich/intelligent-experiences/enable-ai-experiences/now-assist-sk...
My question is:
Can I create a custom “Change Request Summarization” skill using Now Assist Skill Kit and add it as an MCP tool?
The skill would summarize the content of a Change Request record.
I understand that MCP tools cannot accept internal inputs such as sys_id or table names.
