State transition - Best Practices

[sunilsargam]

Hello All,

I have a custom application build using App engine studio. I need to move the state of task to different states like WIP, Pending Review, Reviewed, Pending Approval etc. Should we create UI action to do the state changes or any other Low Code/ No Code way we have in ServiceNow.

What is the best practice followed? 

Thank you in advance

[Dr Atul G- LNG]

Based on experience, it should be fixed for both scenarios.

Wherever you find it, the code should be added so that automation works properly—for example, moving from New to WIP, where conditions like assignment filtering are handled. Review can still be managed manually via a UI action if required.

It depends on what best suits the overall process, but both paths should be considered.

[Tanushree Maiti]

Hi @sunilsargam 

If you're using App Engine Studio, you can implement state-change requirements using Flows, providing a low-code approach.

For more details, refer to the App Engine Studio features page:
https://www.servicenow.com/products/app-engine-studio.html#features

Alternatively, with ServiceNow Build Agent, you can leverage LLM-based prompts to implement the same functionality using a no-code approach.