Trigger notification when a new attachment is added to a case record and add it to the email.

Hi, Is there any way to trigger a notification when a new attachment is added to a case record and to also add that attachment to the email notification sent?  Thank you

• Question

Flow Designer - choosing the right action?

I'm putting a flow in place for a separation of employment where the flow runs a look up against the CMDB-Application table and tells us what applications the affected user is a SME, owner, or support person on.  My look up application records is wor...

• Question

What is event? How it is used?

I am new to ServiceNow and I want to know clearly about events and its purpose and its usage and all.Thank you

• Question

Automate replacing URL in links

One effect of our ServiceNow modernization project will be a new URL, which I don't have yet. While knowledge article numbers will stay the same, the URL will change.The result is that all internal Permalink hyperlinks between articles will no longer...

• Question

How to copy "assigned to" from old case to new case in transfer of HR case

Hi,We have a requirement where, if HR case is transferred from old case to new case, if assignment group is same  then assigned to filed should copy from old case to new case, or else assigned to should not copyso what is the best practice to follow ...

• Question

Unable to create instance

Creating instance (any of the available versions) results in an error. Retrying as indicated doesn't change anything and presented with same error.   

• Question

Hide next button in order guide onchange client script

I need to hide the on change client script based on the variables selected in the order guide describe needs.I have tried to use this client script and its not working:function onChange(control, oldValue, newValue, isLoading) {  if (isLoading) return...

• Question

Prevent or restrict Basic authentication on Table APIs

We come across a lot of 3rd plugins that still use webhooks/direct usage of table api's with basic authentication. For all inbound APIs we as a company wanted to get rid of all , or isolate those table api use cases. Firstly we needed to enforce tabl...

• Question

Keeping your instance database footprint tidy (09): Reclaiming Table Free Space

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, though actually a subject that barely gets attention...

• blog

doubt about records scope

Hi everyone, Q: Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) must be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuity - Core, etc. ) or can they be in glob...

• Question

choices are not visible in service operation workspace for category

Category choices are not visible in the Service Operations Workspace, even though they are visible in the ServiceNow platform (standard UI).

• Question

i am not receiving an email to authenticate mfa and login

• Question

Best Practice for Monitoring Inserts/Updates When Using ignore = true in Transform Map

Hi everyone,I regularly import data into ServiceNow from JSON file. I have a Transform Map scenario where the name field is set  coalesce=true.However If a record with the same name has been deleted, I want to allow inserting a new record with the sa...

• Question