ServiceNow Community

Can we pass incident form value to sys popup on the caller field

Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...

Question

Display HTML field value without tags in workspace

We are working on Audit Workspace where we have changed the "Description" field type from "String" to "HTML". In workspace the "Description" field value is displaying with HTML tags. Is there any way to display the content without any tags.

Question

UI Script (UI type: all) calling issue

I have a UI Script of type all as following:(function() { if (typeof g_ui_scripts !== 'undefined') return CincValidatorUtils; })(); function CincValidatorUtils() { return { fieldNAValidator: function(g_form, field, fieldValue) { ...

Question

Resolved! How to make variables only visible on specific catalog task

Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...

Question
Cost Management (ITSM)

ServiceNow Australia Release

Hi Everyone,Today I have gone through with the Australia Release documentation, to be honest ServiceNow has been introduced lots of new features.

Question

How can i rename the widget name in the overview dashboard in servicenow workspace

Hi Team,There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya

Question

Case creation from HR Agent workspace

Hello Guys, I have a question regarding creation of case form HR Agent workspace.I could see that when we create the case from workspace it throws an error.This happens to admin account too.

Question
Case and Knowledge Management
Human Resources Service Delivery

How to fetch Catalog task variables in email script for resquested item notification

Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...

Question

Step by step Guidence for Servicenow beginers

Blog: Mastering ServiceNow – Beginner to Advanced Guide (Simple Explanation) Before We Begin — A Note to YouIf you've ever opened ServiceNow and thought “Where do I even start?”, you're not alone.Many people use ServiceNow daily but don’t fully unde...

Question

Replace URL with a readable text in a related list in SOW

I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...

Question

AI Search Not opening the link in Global search for Workspace

We have configured Search Config for two of our custom tables. While we search the data for one in CSM Workspace Search scope on the homepage; the result returned is accurate and on click on link the record opens. While for the second table, the resu...

Question

How to use GlideAjax?

I have a task - When a user selects a Caller on an Incident form, the system should fetch the caller's department from the serverand populate a custom field on the form without reloading the page. Design the solution using a client callableScript Inc...

Question

Can we modify label ''Everyone can see this comment” to Only Approvers can see this comment

Can we modify label ''Everyone can see this comment” to Only Approvers can see this comment under the comment in CSM Workspace Approval record? @Ankur Bawiskar

Question

How can we Change the Widget Title in overview workspace dashboard in servicenow

Hi Team, There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya

Question

ServiceNow Architecture and ROI: Why Features Aren't Enough

A big ServiceNow budget doesn't guarantee business value. If your teams still work in silos, your ROI gets buried under handoffs, duplicate work, and slow incident response. That is the core point behind Bill Martin's G2 review of ServiceNow. Inste...

Article