Short Description must change Dynamically

[SaiMounikaY]

Hi All,

I need help in changing the record producer short description dynamically when particular state users opens the record producer. I created a label type variable as short description and written onload client script can anyone help with working code.

[Ankur Bawiskar]

@SaiMounikaY 

record producer short description cannot be dynamic

As a workaround do this

-> keep short description of record producer as empty

-> create multiple HTML type variables and store the content in it particular to each state

-> then use onLoad catalog client script and check state of logged in user and then hide the other HTML variables 

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[Ankur Bawiskar]

@SaiMounikaY 

Just a quick follow-up—were you able to review the suggested approach?
Please let me know if you need any assistance.

[Tanushree Maiti]

Hi @SaiMounikaY 

Try with this

1. Create onload Catalog Client script

function onLoad() {

    g_form.getReference('sys_user', function(user) {

        if (user.state == '<YOUR_TARGET_STATE>') { // Replace with actual state field name and value

            g_form.setValue('short_description', 'Your Custom Short Description');

        } else {

            g_form.setValue('short_description', 'Default Short Description');

        }

    });

}

1. Record Producer Script (Server-Side)

Because Client Scripts only affect the UI, ensure the mapped value applies to the final generated record (like an Incident) by using the Record Producer's script field. 

var userGR = new GlideRecord('sys_user');

if (userGR.get(gs.getUserID())) {

    if (userGR.state == '<YOUR_TARGET_STATE>') {

        producer.short_description = 'Your Custom Short Description';

    } else {

        producer.short_description = 'Default Short Description';

    }

}