ServiceNow Community

Order guide issue

I have created the Order guide using 2 forms, once form is Manual form and another one is API from which is auto provision access by connecting with IIQ, it is an integration form.I have written condition to display the form based on the selection.It...

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Knowledge Version is not showing in the List View

Hello Team,Knowledge Version is showing empty in the List view.While checking the XML view , I can see the Version.Find the below Screenshot. Can you help me to fix the issueThanks

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How to identify Service Catalog items linked to specific approver groups?

Hi Community, I need help identifying the list of Service Catalog items that are associated with the following approver groups:FSD-FCIT_SM-APRFSD-FCIT_SO-APRThis is an information-only requirement. I am not looking to modify any workflows or approval...

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Custom Workspace UI Action – Export Only Visible Form Fields to Excel

Hi Team,I have a requirement in a Custom Workspace where I created a UI Action button (Export to Excel) on a form.Requirement:When the user clicks the Export Excel UI Action from Workspace:The Excel file should contain only the fields that are curren...

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Need to Mask/ encrypt the field values for some user roles

Hi Team, I am looking to implement a solution to secure specific string and date fields based on user roles. The goal is to ensure that while end users see only masked or encrypted values in the interface, the original data remains intact in the data...

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How to find Incident generated using Inbound Email Action or Record Producer?

How to find Incident generated using Inbound Email Action or Record Producer? If Inbound Email Action How can we find Inbound Email Action Name from Incident created or Email in Zurich version

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Resolved! Project workspace - trying to add list page to it but can't seem to get it working

Hi All,Within the OOB Project workspace, I see the left-hand menu currently includes Projects and Doc Templates. I’m trying to add a List page in between them that displays lists such as Projects, Project Tasks, Risks, etc.I was able to create the li...

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Clearing an HTML variable

I have an HTML variable that stores the sys_id of a record, and I have a client script that performs the clearing when there is a change in the field that modifies the HTML variable. The problem is that every time there is a change in the field that ...

Question

IRE rules while setting up multiple discoveries

I have SG-INTUNE setup avaible in my instance , and I am getting the discovery data as well from it , now what i did is I have created a reconcilition rule in which I have mentioned Sg-Tanium prioirty is 100 and SG-Intune priority is 200 on fields li...

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How to create a variant from UI Builder for attached UX Macroponent

How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow

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What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

Question

Email notification on record deletion from a custom table

Greetings, people.Question:Is it possible to trigger an email notification when a record is deleted from a table in ServiceNow?Use case:The table in question is a custom table, and all records are created manually. Whenever a record is deleted, I wan...

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Incident Management

Is there a way to export .mpp files from servicenow, I'm only getting xml files to open MS Project

Is there a way to export .mpp files from servicenow, I'm only getting xml files to open in MS ProjectI see this knowledge article, but the client wants the ability to get an mpp file since the current workaround is increasing extra steps for project ...

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Figure out table in which Field changes date and time recorded

Hi,Whenever a state in problem is changed, the date and time in which it was changed is shown in activities tab. But I want to know in which table it is stored in order to execute that in a script. I am attaching the ss for reference. Any suggestion ...

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