Hello everyone.While reviewing the ServiceNow CTI documentation, I noticed that several referenced plugins and implementation approaches appear to be deprecated or scheduled for future deprecation, particularly around the legacy CTI Softphone integra...

Hi everyone,I’d like to ask if there’s a way to operate Now Mobile on a PC.Is it possible in recent versions that it is natively supported?Has anyone tried accessing it through a browser, emulator, or any alternative method?If so, I’d appreciate any ...

Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...

What are the impacts of changing cmdb_ci.business_criticality field from string to choice?Currently, it is a string field with OOTB configured choices.Thanks for the help.