ServiceNow Community

Behaviour for Work Items Created Outside of Queue Schedule

When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...

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Make Enhanced Chat Bubble Bigger

We want to start using enhanced chat.We want to make the enhanced chat circle bigger so that's it more noticeable to users. Does anyone know how we can do this?We believe we will need to edit the theme record for the portal that enhanced chat is bei...

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN

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Automatically convert ticket numbers in work notes to hyperlinks via Business Rule

TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...

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Multiple Versions
Scripting and Coding

Reporting on Surveys CSATs

Hi community I would like to understand how to report of CSATs please. How can I see the following:1. List of surveys grouped by score.2. Tickets that the survey is related to.3. User that submitted the tickets. If you can point me to the tables and ...

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Reporting

Query Multiple Date Fields to find the furthest one out

Hello all!I'm building out an app that has multiple date and time fields that can be populated, with all fields in a format ending "_edat". The ask I've been is to automatically close the record when the furthest date out has passed. What I'm wonderi...

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My CAD Exam Experience: Why “Certified Application Developer” Falls Short of Its Promise

Hi all, I recently passed the ServiceNow Certified Application Developer (CAD) exam. The experience left me with a strong urge to share honest feedback about the test’s quality and the gap between its name and what it actually measures. The title “Ce...

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Unifying the Workplace Experience: ServiceNow WSD Announces Integration with Microsoft Places

Last month at Microsoft Ignite, Microsoft announced new enhancements to Microsoft Places—and we’re excited to share that ServiceNow Workplace Service Delivery (WSD) is partnering with Microsoft to deliver a deeper, more seamless experience across the...

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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Export PDF with only few fields

Hi, I have a requirement to create a UI button on the form that Should export only a particular section on the form. For example in incident form I want to export only "resolution notes" section as PDF. Can anyone please provide me the solution for i...

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Current CSA exam is on which version (Xanadu, Zurich)?

Hi Community, I have my CSA exam planned on last week of December 2025. I have completed my course on Xanadu version and preparing using the e-Book and Lab exercises.Can someone suggest me do i need to do some prep on Zurich version as well? If yes, ...

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CSA voucher

HI allI would like to ask if completing the required learning courses is enough to receive a voucher for a free exam opportunity.

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Unable to access developer instance

Hi, I am getting mfa error each time when I am trying to login

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Dynamic Height For Platform Analytics Elements

A Platform Analytics element automatically expands to 100% of browser width by default, but element height seems to be fixed. This is problematic due to some team members having 1080 screens and others having 4k screens. We have tabs of "List - Simp...

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Gerenciamento Estratégico de Dados na ServiceNow: Performance, Custos e a Conformidade Regulatória

Desafio de Volume: Gestão de 7TB de Dados na ServiceNow para Evitar Multas Contratuais e Cumprir a Retenção de 5, 7, 10 Anos A Crise do Excesso de Dados e a Pressão da Auditoria O ServiceNow, como core de processos empresariais, acumula dados...

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