ServiceNow Community

Cannot delete items in the cart item in ServiceNow portal

When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. Whether it is blocking due to some ACL's or it is the standard process in the e...

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Virtual agent AI search fallback functionality not working properly

I have enabled AI Search Fallback Topic on Instance, In virtual agent typing of few key word Like incident, company name then other related topic appearing but It's not working for knowledge base keyword like Laptop, WIFI, Desktop, generic. How can I...

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how to do this question

The 'priority' field on the incident form should be editable only by users with the 'manager' role

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how can we translate email script content based on user language preference

I want to translate email script content based on the user's language preference. I tried using System UI Messages , but it's not working. If anyone has a better idea or solution, please suggest.Thank You@Alex Coope - SN @Ankur Bawiskar

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New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

Hi ServiceNow Team, I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.But catalog item is visible under defined category Thanks,K Nikhil Kumar.

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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Want to autopopulate worknote on sc_request, sc_req_item, sc_task record after adding attachment on

I have requirement that, if on Service portal, catalog item at the time of form submission i add attachment the i want to auto populate work note on sc_request, sc_req_tem, sc_task record that attachment is added. Now current BR is Before and Insert ...

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Subscription to a Knowledge Article on Employee Service Center

Hello Team,We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view. Could you please provide guidance on the configuration steps required to ac...

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How to remove the original value from the description

Hello All,For one of the HR services we have a variable set allowing to add multiple users, encompassing all who the request is generated for (field name is Requested for). I've added the employee's number as another variable into that set and linked...

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Document intelligence error - Failing to process PDFs in document tasks

Document Intelligence is failing to process certain PDF attachments. Instead of generating a Document Intelligence task, the following errors appears: -Warning Message: Attachment.pdf of content type: application/octet-stream not supported. -Error m...

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Some Choices needs to be restricted for Kb_knowledge table

I have requirement one language field is there on the knowledge table and there is one language field on the user table.For the knowledge table language field the choices are referenced from the user table language choices and now i need to restrict ...

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Alert filter vs flow trigger

Hi, i am configuring an alert management rule for Azure monitor alerts to create incident from alerts. There i have defined certain conditions in alert filter. In Actions tab, we are adding remediation flow or subflow. when i add subflow, i cannot pa...

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create a report, for case & incident form which group is checked for the L1 capable fields

In reports unable to filter out the group

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Dear ServiceNow, you need to do better and solve this (introducing manual wait periods in flows)

This is related to flows, so I'm not sure if this is the right place. In any case, I have a HI case related to this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1274727(And just to be sure, this is not blaming the HI suppor...

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Not able to create a draft of a Decision Table in Flow Designer?

Hi,I would like to edit a Decision Table that I created in our Test instance, but I’m unable to create a draft of it to make changes. What could be the reason for this? I’m getting the following error message:

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