Hello SN Community,
I'm hoping someone can help me figure this out.
On our Employee Service Center portal, there is an Approval form (approval). When a non-itil user (approver) tries to see the details of their ticket to approve, it says "Record not found". See attached screenshot.
I have granted read ACL access to sysapprover_approvers, sc_request, sc_req_item. I have even tried granting them the approval_user role but nothing changes.
I have tried debugging the approval page widget and can see that this line is returning a null:
approvalTargetRecord.canRead()
I'm not sure what I'm missing. Any help is appreciated.
Maria.
