ServiceNow Community

I need to explore on Advanced work assignment (AWA) with skill based and last assigned routing

In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...

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ServiceNow Discovery Simulator Question and Answer Blog

Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...

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Discovery
Multiple Versions

Create your own Dynamic Filters

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Dynamic Filters, a functionality within ServiceNow that has been around for a while now. Dynamic Filters is a bit underutilized in my opinion. We probably al...

Article

Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

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Data Health Tools

Making customization in Widget

Hi Everyone,I have created a custom widget that displays a list of Incidents. Now, I want to show the variables (coming from a Record Producer) inside this widget as part of the list (e.g., as a column). Currently:The Incident record is also creating...

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ServiceNow: Lifecycle information for Hardware Model

Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...

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" Set decomposition to not relevant " causing issues with Order Line Decomposition

The Business Rule "Set decomposition to not relevant " on Order Line Item is preventing from OLIS and Orders from decomposing because the Customer Order looks at order line items that are not set to this statusNote sure if anyone else has run into th...

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Application of table.* ACL to records thar do not fit ACL condition

Hello. When trying to understand how ACL works, I built the following scenario: Table: u_test_dataFields: u_type, u_field_1, u_field_2, u_field_3, u_field_4; all of type stringRoles: test_data_manager, test_data_user Both roles have write permission ...

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flow design - Catalog MRVS

Hello Experts,I have a catalog item in ServiceNow.In that, I have a Multi Row Variable Set (MRVS) with variables Environment and Domain.Domain choices: Internal, ExternalEnvironment choices: Prod, Public, Semi-PubI created a Flow Designer flow. After...

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ServiceNow Service Portal: Choosing Between c.server.get() and c.server.update() the Right Way

When any ServiceNow developer starts working on the Service Portal Widgets they discover there are mainly two out of the box (OOTB) methods that are used to communicate between the Client Side and Server Side and those are c.server.update() and c.ser...

Article

Resource Management Workspace to include demands?

ServiceNow,When will the resource management workspace include the ability to see resource assignments against demands in the resource cards/boards? The Overview Dashboard includes resource assignments against demands in all the single score widgets,...

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Resource Management

Blackout schedule should be detected with change request source without selection of CI

Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria: 1. Planned start date (start_date)2. Planned end date (end_date)3. Configuration Item (cmdb_ci)I would like to know if it's possible to c...

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ServiceNow AI Summit Madrid

Únete a nosotros en una jornada gratuita de descubrimiento de la IA y convierte la curiosidad en capacidad de uso. Jueves, 23 abril 2026 | 09.30h - 15.30hLoom Azca. Plaza Pablo Ruiz Picasso, 11. Madrid https://rsvp.servicenow.com/summitmadrid26

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Flow Designer: Subflow marked as complete in parent flow before subflow execution finishes

Hi everyone, The flow below loops through the selected resources then calls an Azure Account Access subflow within a Do the following in parallel block. The wait for completion option is intentionally not enabled on the Azure Account Access subflow, ...

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Is this artifact useful?

Hello CSM Implementers and Architects, We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management! To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...

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