We have been using classic ServiceNow Resource Management for years and are now preparing to migrate to Resource Workspace. While we understand and appreciate the simplified allocation process, we are struggling to see how Resource Workspace supports some of our day-to-day resource management activities.
Overall, we find the workspace difficult to navigate and it can be challenging to get a clear overview of resource requests, allocations, and actual effort. We are interested in hearing how others have experienced the transition and whether you have found effective ways to work around some of the limitations we are seeing.
A few examples:
1. Project overview and reporting
As a Project Manager, it is not easy to get a simple overview of how many hours have been allocated to my project. The Resource Board primarily focuses on total allocated hours and utilization, but we are missing straightforward visibility into allocated and actual hours for the project
2. Assignment distribution
When distributing an unassigned resource allocation across multiple users, the distribution logic often leaves behind small amounts of effort on the unassigned resource assignment. We find this quite frustrating, especially since ServiceNow considers this expected behavior rather than a defect.
Has anyone found a practical way to handle this situation?
Related knowledge article: KB2737283
More generally, how has the Resource Workspace been received in your organization?
