ServiceNow Community

Proactive Problem Management

Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how should b...

Question

Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

Question

In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

Question

Course is free but exam is not?

I took a year away from this course to continue with my current job. I came back and everything has changed. Just confirming, the courses are all free now but you must pay to take any exam?

Question

Zurich - is Chat translation not working?

Hi All,Chat translation to English is not working in live agent chat, is it not working in Zurich release?

Question

Resolved! How to configure OOTB dashboard for problem

Dashboards showing no data available

Question
Performance Analytics
Problem Management

Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

Question

Resolved! ui builder

I have used the list component to display the record list.But I also want that list to be selectable. When I want to open any record from the list, it should open.Currently, it says ..page not found.

Question

Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

Question

Resolved! What is the use of Jelly script and when, where to use ?

Dear all, I am learning the scripting in ServiceNow which is new for me actually.Inpsite of client scripting which is quite clear to me by using g_form, g_user object, in an other hand I have been pointed to Jelly script at some time. What is the use...

Question
Scripting and Coding

Trying to update/install Service Operations Workspace ITOM Apps

I am on GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps. I have all the dependences ...

Question

Can we make AI Agent to auto populate assignment groups for Incident Management ?

Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.

Question

Data Import from attachment through Record Producer

Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...

Question

Conditional Script Writer group after Zurich upgrade

Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...

Question

Docker Business

Hi Everyone, We have added the Docker Business entitlement to SAM Pro; however, the reconciliation did not produce the expected results.Upon reviewing “Installations Requiring Action,” I found 70 installations grouped under the issue “No applicable s...

Question