ServiceNow Community

ServiceNow AI Control Tower is free with Now Assist

Hi, Can anyone confirm if ServiceNow AI Control Tower is free with Now Assist and what are it's capabilities and how we can utilize it for AI Governance.

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Cornerstone – Learning

cornerstone learning

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APM Scoring Profile – Assessment-Based Indicators Not Generating CI Scores

Hi Team,I followed the APM Toolkit document https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/application-portfolio-management-article/12/4/APM%20Toolkit%20-%20APM%20Assessments%20and%20Indicators%20-%20v1.pdf.What I have done ...

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block reminder email

i wanted to block the duplicate approval reminder emails to specific user for specific catalog item , notification will be triggered when event is fired via workflow and the parameter 2 condition is being passed in the notification

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access analyzer

Hello Everyone,I recently came across a feature in ServiceNow called Access Analyzer, and I’m exploring the possibility of implementing it in our environment. While I’ve reviewed the basic descriptions available, I’m looking for something more compre...

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Choice list modification not captured in update set

Hello Team, I am asked to create a new choice in a resolution code of incident form. and this must be in alphabetical order so inorder to make it in alphabetical order i have made changes in values and sequences of the already existing choices but t...

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Salesforce Spoke scheduled jobs failing, OAuth token fine

Dear Community - Is there someone that is successfully using the Salesforce Spoke and getting the SaaS Subscriptions and Consumption data downloaded.Mine broke a while back without me seeing that it failed, went thru at least one SN upgrade and possi...

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REST API ATTACHMENT

Hi Dev,I want to know if how does it work? im currently trying to implement the attachment api binary and multipart but i got always an error upon my end. Here is the script i used for manual testing on my end in the background script i always got th...

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IRM - Issue Management

Hi Community — I am looking for an IRM Issue Management implementation guide, as well as information on OOTB issue fields, configurations, and notifications. Please guide me.

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Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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Not able to access the WSD Search page in PDI

Hello Experts,I have installed all the required plugins with the demo data but still i am not able to access the WSD search page where i can make a reservation for the meeting room and Desk.Please help if have faced some similar issue while using WSD...

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Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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New ITIL users are seeing raw date‑time and sys_created timestamps concatenated

Hello,Does anyone encountered this kind of issue for new user with ITIL role in ServiceNow?The date is not in the correct format although the settings are correct.

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Red Hat Compliance

I am getting missing cloud license type for red hat linux server and its showing non compliant no matter what i do.Any idea how to resolve it to improve the compliance?

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IRE rules while setting up multiple discoveries

I have SG-INTUNE setup avaible in my instance , and I am getting the discovery data as well from it , now what i did is I have created a reconcilition rule in which I have mentioned Sg-Tanium prioirty is 100 and SG-Intune priority is 200 on fields li...

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