ServiceNow Community

Scheduled Job creating multiple RITMs though query returns only 2 records

Hi everyone, I am facing an issue with a Scheduled Job that is creating multiple RITMs, even though the query on my custom table returns only 2 records. Use case I have a scheduled job that queries the u_surveyor_regulator table to identify contingen...

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Process Mining in Minutes — Minute 5: SLA Breach Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the r...

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How to keep Software Installations table records current

Hello friends, I would like to know how can we make this cmdb_sam_sw_install table records clean, current and uptodate. We have ServiceNow, Tanium and custom integration populating this table. Would like to understand how would I achieve this ? How ...

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SAM FOUNDATION
SAM Pro

Agile Development 2.0 Deprecation: Get the Facts Before It Impacts You

If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product update." The upcoming deprecation of Agile Development 2.0 is going to b...

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ServiceNow Discovery

Model ID of the network device not populating correctly for the cisco catalyst devices . When I checked the xml of the device it was showing actual model id existing in 1001 instance from the entPhysicalTable but discovery is pulling from the first i...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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GRC Tasks dont show the Risk Assessment for Business User Lite or other GRC Roles

Hello All,im facing an issue as in the GRC Tasks i only see the Risk Assessments when i have an admin user, for everyone else this is just hidden eventhough those users have a risk assessment assigned.We have several instances but ever since our prod...

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How are you keeping agents on top of aging cases? Looking for tools, views, and AI ideas

Hey all,Looking for some collective wisdom from other CSM/ITSM admins and support leaders. We've been seeing a recurring pattern that I'd love to hear how others are solving:The problemCustomers are increasingly reporting that Support hasn't responde...

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Case Management

Resolved! Microsoft Exchange Online Spoke for ER Interview Scheduling

Hey all, Does anyone have any experience with configuring the Microsoft Exchange Online spoke to enable outlook meeting scheduling from ER interviews and HR tasks. I have configured the OOTB spoke connection and set up the credentials to correspond ...

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SCCM Feed updating hardware model

Hi Looking for some guidance. I'm relatively new to HAM Pro as an End User of the product.We introduced a new laptop model a few months ago. I created a product model for it and got it all normalized.Once these devices came into use and were feeding ...

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

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changes in order now using "try it" option from catalog item

from above screen shot, I need to remove "Estimated Delivery Date of Complete Order:" and instead of request number , I need RITM number, Please let me know, how to do it

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Custom Employee Card recognition app

A Better Way to Say Thank You One evening i wanted to test ServiceNow Creator Tools and to improve the way how my collegues can recognise each otehr;The Recognition Card application was born to give appreciation a proper place to live inside ServiceN...

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Scoped App Development
Scripting and Coding

REMEDIATION TASK RULES CONFIG

Hi there, I am trying to explore the configs for USEM workspace and have been having a hard time creating a new remediation task rule where the issue I am facing is the save button staying greyed out. I'd like to know if this is a common issue or hav...

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Application Vulnerability Response
Configuration Compliance
Unified Security Exposure Management
Vulnerability Response

Resolved! Default Form Section Expansion on Load in Workplace

Is there a way to ensure that all sections of a form are expanded by default when it loads( workspace) , regardless of whether those sections were previously minimised on other records?

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