What is MACD?

Aashish5
Tera Contributor

‎04-24-2023 01:44 AM

How is MACD related to service now is there any product document to know completely about it?

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Community Alums
Not applicable

‎04-24-2023 01:48 AM

Hi @Aashish5 ,

MACD, short for moving average convergence/divergence, 

Learn how in the telecommunications industry, the commonly used term MACD describes the type of actions that you can use for customer orders. These actions are for a move, an add, a change, or a disconnection of services.

By using an order action type, you can define the type of actions that you want to do with an order. The following table lists the order action types.

Order action types
Order action type Description
Add Add a customer order that isn’t associated with an existing order from the same customer. This customer order results in new order management and fulfillment activities.

For example, you place a new order for a home internet service.
Change Change an existing order, which changes a previously ordered or fulfilled product or service. This order action type includes the following scenarios:
  • Addition of a child product specification that the customer didn’t previously order.
  • Deletion of an optional child product specification that the customer already has.

For example, you upgrade the download speed of your home internet from 100 Mbps to 1000 Mbps.
Delete Deletion of an existing customer order line item or product order. For example, you cancel your home internet service.
Move

Move services from one customer location to another.