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Service now only support connect oracle by sid, not support by oracle service name

Hi TeamService now only support connect oracle by sid, not support by oracle service name, could anyone know how to connect oracle with oracle service name, not oracle sid ?

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Flow Question: Withdraw Request in Middle of Flow

We have a pretty basic Catalog Item Flow that does the following:1. Ask for Manager Approval2. Ask for Data Owner Approval3. Automatically add user to AD groups4. Wait 31 days5. Automatically remove user from AD groups added up in step 3 Note that st...

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Major Incident Management

Hello All,We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.I am aware of the basic Major In...

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How to Limit OneDrive Spoke Credentials so only Reading is Allowed for Policy Authoring

Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...

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Resolved! reference qualifier to show only wanted groups

I created a form to show only specific groups using reference qualifiers to add/remove users from aad groups.form and flow works fine, but when im using the form to select groups, is it possibly to only get the groups the user is not member of when a...

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Extract Time from Date/Time to restrict Change Requests

Hi Everyone, I have a strange request from our CAB team, they would like to restricted the ability in a Change request to move to the next step, if the Scheduled time (start_date) is not within the approved window. My first approach was to just use ...

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Resolved! [Article] The Complete Guide to JavaScript Arrays: Secrets Every Developer Should Know

Arrays are one of the most powerful tools in JavaScript. Whether I'm working on a shopping cart, building a playlist, or managing a to-do list, arrays always find their way into my projects. When I first started out, the concept felt mysterious, but ...

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Multiple RITMs under 1 REQ

Hi Community,I’m trying to figure out the best way to create multiple Requested Items (RITMs) from a single Catalog Item submission.Use case:We have one catalog item with several checkboxes. (It Systems, Information Security, Finance)When the form i...

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Keeping your instance database footprint tidy (02): Maintain Attachments and Attachment Documents

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, though actually a subject that barely gets attenti...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to auto populate a field value based on same field value present on a different table. As shown in the below picture Pentest finding records are linked to Pentest project record . We create Pentest finding records clicking on NEW butt...

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Hi

What do you think about 2026 January's upgrade? (my first post at the comunity)

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How to Redirect from OLD Content Site to Employee Center

We still have the old Content Management site active. After completing the config of Employee Center, we'd like to automatically redirect users going to "<site_name.service-now.com/ess to ".../esc".How would we configure that. We find methods to redi...

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Resolved! Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

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Personalize List Choices

Hi,Can anyone advise if, or how, to remove fields from the left hand slush bucket when you personalize a list. The scenario is that a table extends the task table. The slush bucket displays all fields related to both task table and table A, so users ...

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Dependency Map in EA Workspace not showing relationships (only the CI appears)

Hello everyone, I’m facing an issue with the Dependency Map in EA Workspace.When I access a Business Application (e.g., Adobe SIGN) via the classic list view, I can see all related items, and the Dependency View displays the correct relationships. Ho...

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