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Personalize List Choices

Cirrus
Kilo Sage

Hi,

Can anyone advise if, or how, to remove fields from the left hand slush bucket when you personalize a list. The scenario is that a table extends the task table. The slush bucket displays all fields related to both task table and table A, so users are having to trawl through 100+ fields to find the ones they want. They only want to see the fields that are currently used on table A 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Cirrus 

This is OOTB behavior.

I will suggest not to try anything custom and train your users on how to use.

It's mostly part of user training.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Cirrus This is expected behavior. The child table is inheriting data from the parent table's fields, so you can see the form from both tables. The reason you're seeing this might be because you extended the parent table.

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Rafael Batistot
Kilo Patron

Hi @Cirrus 

 

This tutorial might help you 

 

https://youtu.be/tskCjvWc4Gs?si=DSPUkim4wO2uUdNb

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.

Adrian Ubeda
Mega Sage

Hello Cirrus, 

I think you will need to customize this, check this link below:

https://www.servicenow.com/community/developer-articles/customize-slush-bucket-in-servicenow/ta-p/26...

This other link it's for adding more information when selecting a field, https://servicenowguru.com/system-ui/customizing-slushbucket/#

Maybe this can help you as a workaround, instead of doing a fully customization

 

If it was helpful, please give positive feedback! ✔
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Bhuvan
Giga Patron

@Cirrus 

 

 

Follow this knowledge article,

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0677924

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan