ServiceNow Community

Email functionality

Hello members of CSM, Is it possible to send out an email to a client based on a case which is logged by a client on Servicenow without going to outlook? Kind regards,

Question

Now assist Skill Configuration

How to change the template for a oob now assist skill

Question

Add Notification created from flow designer in SOW activity stream

Hi Community,I created flow designer on Incident table. I add "Send Notification" action on the flow. How can I show the notifications log on SOW activity streamThank you!

Question

Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))

Hi All, I'm planning to take this exam(Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))) and i need some sample questions with answers and any other training materials that i can refer for this exam. Ple...

Question

How to extend ReleaseOps pipelines with manual deployment steps

How to extend ReleaseOps pipelines with manual deployment steps The sample release configuration covers a three-instance pipeline (Dev → Test → Prod) fully automated, many organizations need to add additional manual tasks to their deployment proces...

blog

Adding breadcrumbs to cat item view

Hello experts,We are currently using the Employee Portal and noticed an issue with breadcrumbs.Breadcrumbs work correctly when navigating through catalog categories. However, when a user opens a specific catalog item, the breadcrumbs disappear.In ano...

Question

clicking on new button in related list gives an alert : failed to execute action

In the service operations workspace, in related list - child incidents, related records tab, there is a new button.We have to customize the button in such a way that it opens a modal pop up with 3 options in the dropdown. Based on the user selection...

Question

How to make order field editable in standard change templates

Hi, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have checked this in UI Polices and Client script how they are setting read only for order field. unable...

Question

I want users to be offered relevant self-service resolutions before being connected to a live agent

When a user interacts with the bot it has to check is this is the first esclation or not if it is first then instead of connecting directly to a live agent offer KB Articles or related source, If it does not resolve then transfer to live agent. How c...

Question

Virtual Agent Chat window disappears after interacting with it

Hello!I've recently been facing issues with the Virtual Agent.When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" unti...

Question
Virtual Agent

I want to know how to add a button to a Workspace using UI Builder.

Right now, I edited an existing OOTB “Publish” UI Action and changed the settings (added a Workspace Form Button/Form Menu as shown in the screenshot).However, the button did not appear in the Workspace.Therefore, I tried using UI Builder, but I’m no...

Question

Resolved! How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

Question

How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

Question
Tokyo

Discovery error for cmdb_ci_db_mssql_instance credenditals

Hello folks, We have an issue where the discovery models are showing a mismatched discovered version. Additionally, the discovery is failing with the following error: "Please check cmdb_ci_db_mssql_instance credenditals and run discovery again!". Ple...

Question

Resolved! Providing access via Integration

let say I am user having a admin access in instance A instance now I want admin access in instance B but I don't have user record there now from instance A can I able to create a user in instance B and provide him admin access through a catalog reque...

Question