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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist Major Incident Communication plan While creating a incident communication plan from major incident, how is the status... Read More RohitGeorgV Specialist servicenow survey configuration for reference record How can I remove this reference record details from th... Read More RohitGeorgV Specialist Servicenow survey configuration How can I remove this reference record details from the survey when it is triggered. Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More RohitGeorgV Specialist ServiceNow survey Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request numbe... Read More Juhi Poddar Specialist 🌏ServiceNow Australia Release: A Closer Look at Workspace Lists & Forms If you have worked wit... Read More Prasanna_Patil Specialist Why Understanding OOB in ServiceNow Is Critical for Successful Implementations. When organizations tra... Read More Prasanna_Patil Specialist How to have tooltip on esc portal Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and wi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live with Frances Frei — Think Fast, Talk Smart — w/ Matt Abrahams Hosted by jasminecole 10 Apr, 2026 09:00 AM PDT Event Details Online ITOM AIOpsのQ1ストアリリースの最新情報 Hosted by Abigail Lavadia 13 Apr, 2026 06:00 PM PDT Event Details Online ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours Hosted by seemasingh 14 Apr, 2026 05:00 AM PDT Event Details Online ServiceNow Exchange: ServiceNow Security Academy - What you need to know secure your instances Hosted by seemasingh 14 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: AI Academy Hosted by seemasingh 14 Apr, 2026 08:30 AM PDT Event Details Online ServiceNow Exchange: Platform Academy- Tuesday Session Hosted by HariomS35974003 14 Apr, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

I want to create a CSAT and DSAT report.

I have a requirement where i need to create a CSAT and DSAT report where above 3 - 5 is considered as good and below 3 - 1 considered as bad on a scale of "1-5". so, the metric is "overall how satisfied are you with resolution provided by the agent i...

  • Question

How to re format incident description

Dear all,I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversationThe voice agent is asking some question and then based on my reply send the conversation in the incident description as seen belowA...

  • Question

Regarding major incident management

Hello Everyone , I have created a flow to create a major incident when more than 5 incidents are created , then map those incidents as child to the major incident , but major incident it created , but the child incident is not mapping to the major in...

  • Question
  • Incident Management

Create a dashboard with RITM details using a Pi diagram

Team ,I have a requirement to create a pi diagram to display a RITM details of the following and add to a dahsboard using a PI digram. So I could manage to get the all data in a database view. But I am not sure how prepare this chart and add to a das...

  • Question

Resolved! Email field getting truncated unexpectadly

Hello community, I was experiencing truncation of the email field and, originally, I thought it could be a matter of changing the length of the field, but I since noticed that truncation is happening for emails that are nowhere near the length limit....

  • Question

ServiceNow Certified System Administrator (CSA)

I’m currently preparing to reattempt the ServiceNow Certified System Administrator (CSA) exam and would like to seek some guidance from this community.I would be grateful if anyone could recommend reliable CSA mock exams or practice resources that cl...

  • Question

Is it possible to create a different HR case from a single form?

Hello experts,Is it possible to create a single form that you can use to apply a different HR case?The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create ...

  • Question

Two level approval for kb article using flow designer

Hi Community,   I have req as followThere are two types of documents in KB article on the basis of document type & prepared by one user(ABC ) if this condition will match flow should go for the first approval first like XYZ(user) and then for second ...

  • Question

Need help in Record producer Availability configuration in servicenow

A record producer is configured and only the users in AVailable for are able to see but at some period of time every week the users should not be able to submit the record producer form. The Time they should not see thrus day 11:00 Pm to Friday 12:00...

  • Question

ITSM Form change

Modification of Business Application form is requested The Tabs to be visible on the form in default view while  These are currently visible in Business_application view. Integrations Interfaces How to do it 

  • Question
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