ServiceNow Community

[Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Create and Comment on a Record

Following on from my previous post, this is the third in a series documenting common validation errors that may be encountered in the Micro-Certification assessment simulator tasks. Rather than providing the exact solution, these notes aim to help yo...

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Adding Risk Response types in the Risk Workspave

We are currently in the process of aligning the risk lifecycle process in the Risk Workspace to our organisation's risk strategy and policy. In the risk response types, we have amended the existing 4 in the system from: Accept AvoidMitigate Transfe...

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Integrated Risk Management (IRM)

How to Add a Risk Acceptance Button to Change Enablement Overview Card?

Hello and thank you, I’m working to streamline our Change Enablement process and would like to add a card to the overview screen within the Change Enablement workspace that includes a button for users to complete risk acceptance directly, rather tha...

Question

Resolved! Solved: Update apps and plugins efficiently, not one at a time

This is no question, this is a solution!! (unfortunately, blogs and articles can only be created by a few, so I have to use the question section) One of the biggest annoyances a ServiceNow admin has, is the way that ServiceNow wants you to update Sto...

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application manager
Servicenow store
StoreAppStreamliner
update

Is it possible to do show/hide on a Display Label field in Catalog Builder?

In Catalog Builder, I have a section of text that I wish to display if a certain value is selected for a radio button choice. I can identify the correct choice, but don't see the variable for the Display Label field in the drop-down list. Is it possi...

Question

Microsoft XCC shows as “Microsoft” in Search Source but results display as “Web Crawler” – can this

We have configured Microsoft XCC (Microsoft External Connector) and added it as a Search Source, where it correctly appears as “Microsoft”.However, when users perform a search, the individual search results still display the source as “Web Crawler”, ...

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

How to configure MRVS when submitting catalog items using a script.

I need to submit a large number of catalog items for testing purposes.I tried submitting them using a flow, but I couldn't set the lookup variables for the selection boxes, so I gave up.I thought I could submit them using a script, but I'm having tro...

Question

How to call server-side logic from GlideModal UI Page Client Script?

Hi community,I'm building a feature where:1. User selects records from a related list using checkboxes2. Clicks a UI Action button that opens a GlideModal (UI Page)3. Inside the modal, user selects a template option4. Clicks "Export" to generate a PD...

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Configuration Management Database (CMDB) Fundamentals

Dear all, I am actually following this on demande course on CMDB. This course is purely theorical in its content and there are not practcal Labs as other training, at least I did not find those and the course did not point to any of those Can you tel...

Question

The Art of the Timeline: Balancing Velocity and Governance

Strategic Implementation Roadmapping for the Public SectorOne of the most common pitfalls in ServiceNow implementations is the "Big Bang" failure—which is attempting to go live with everything at once, only to be stalled by security gates or user re...

blog
Architect

Resolved! Custom Scoped Application for Platform Implementation

Using a scoped custom application to implement ServiceNow across incident and REQ/RITM is not best practice, correct? I'm looking at one here where they've used a custom application in Studio to implement incident, sc_request, assessments, the ESC, a...

Question

Best solution for delivery process in FSM

Hi,I need to define a technical solution for the process of delivering assets from the warehouse to the point of sale (location), including order preparation, DDT generation, tracking and handling. The aim is to minimise customisation and make the mo...

Question

one email notification instead of different emails

Hi,I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with...

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Knowledge 2026

How can I make the best use of Knowledge to deepen my understanding of CMDB best practices and implementation?Are there any specific sessions, materials, or topics you would recommend prioritizing during the event?Thank you all for the support.

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