ServiceNow Community

Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

Article

Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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Resolved! Standard Change Record creating duplicates

I have an issue where some Change Managers are creating a duplicate Standard Change Form/Record when they create a new Standard Change via the SC Catalog Template.This doesn't happen for all users.He's what we're doing 1. Navigate to [Standard Change...

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Change Management

An user has read only role, however they need to submit service request ?

User with read only role needs to submit catalog , how can we achieve that , which acl are linked with snc_read_only, how we to find those?

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Purchase Order and Transfer Order were Grey colored for Items in Source Request (UI Action in procurement task)

Hi All, Unable to create the Purchase Order and transfer order for the few catalog items(this catalog items are in the order guide). When the procurement task(OOB, source request workflow) is created for these items, there is a source request UI Acti...

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Enterprise Asset Management
Service Catalog

Transfer button for sourcing is disabled on hardware asset workspace

Hello, im facing a problem with the transfer button , it is disabled in the hardware asset workspace but it is activated in the back office for the same sourcing request

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How to use reference field's preview record values in UI policy

Lets assume there are three variables.1. var_checkbox - true/false2. var_reference - fetches city locations3. var_selectbox - Several question choices. By default, variable is hidden.in a catalog item. When checkbox is true and reference's location's...

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How to avoid reload site popup.

we are using scoped applications and a workspace, when we click on UI action, sometimes it gives reload site popup, what could be the possible reason or how to avoid that popup when clicking on UI action, there is no certain reproduceable steps, it i...

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Engagement Risk Summary not showing Risk Areas in Vendor Management Workspace

Hi everyone,I’m working in the Vendor Management Workspace and facing an issue with the Engagement Risk Summary section.According to the scoring logic, results should be calculated normally at the engagement level, and the Supplier Ratings should upd...

Question

Prevent non-admin users from modifying, adding, or removing columns in the Default list view layout

Hello,We have a requirement to prevent non-administrator users from adding or removing columns in the default list layout across all tables.We attempted to address this using Before Business Rules on the sys_ui_list and sys_ui_list_element tables.Bus...

Question

Discuss button for chatting with users. Where is the logic?

Hi everyone,The Discuss button is a great feature for starting a chat with other users in the context of a record.A client is asking whether this functionality can be extended to allow users to start a chat without being tied to a specific record.I’m...

Question

Interaction is Created when a user add comments on a case

Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...

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Resolved! Roles required for CEO Dashboard

Hi All, I want to know the roles required to see the CEO dashboard in servicenow, apart from admin, what other role is required. Is it a licensed role? Looking forward for the solution.Thanks, Anirudhron G#dashboard #servicenow #ceo #developer #platf...

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Is it possible to run (using a script) a Performance Analytics Data collection job?

Hi gurus!I´m wondering if such thing is possible, I have PA Data Collection job that runs "on demand" using 2 basic parameters:- A fixed start date and a fixed end date-a couple of existing indicators that are added in the indicators list Currently i...

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Performance Analytics

Performance Analytics

How can we achieve this using performance analytics. I have tried time series using report trend over hours then it will show how many incidents closed in that hour. Is it possible to achieve this using performance analytics.

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