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Reference qualifier not calling script include

Hi, I have a requirement in catalog item. I have two variables "Search for people" and "Type keyword for search" based on this I want users should be display in reference fields called "search results" but it is showing all users.I am using script in...

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for incident assignment group when i search with keyword it gives results i want to remove the

Hello All,When in assignment group field i search with *keyword it gives result for example *it it will give me results of the groups which contains it what i want i do not want to put *it just normal it and it should give the results of the group na...

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"Search global" is not working in while searching with keyword

Global Search functionality not working properly when searching on navigator view. When searching for cases related containing keywords alike : derusvlzsplh or any nodes in Global search on Home page no incidents are returned.The incidents which got ...

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Integration between Servicenow and CompuTop payment API

Hi, I need to integrate CompuTop payment application with servicenow. Let me know is anyone has done it? and brief steps to start with.

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Dashboard/Reporting Question

How do I create a report where it counts for both Incidents and Requests assigned to an agent? Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent....

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Service bridge connection issue

when I am trying to connect consumer instance to the provider instance while authenticating getting error like "Failed retrieving OAuth Profile" Integration Hub Plugin also installed but getting error like thisNeed solution for this issue

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How can I create an RITM inside an RITM Flow?

I have a business requirement: I will create a Service Request catalog item that allows customers to add their order numbers.In the MRVS table, it would look like this: Order01Order02Order03 Our fulfiller wants to update the details per order number,...

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How to make search results to show exact entered keyword from Meta

I want to display self service catalog item if my keywords are selfservice/self service as mentioned in meta.But currently results are displayed even I enter service or self. I want exact keyword to show results.we are using contextual search

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Depends on one field, other field (lookup select box ) refering a grp , should show the options

for a catalog item, Sap system is reference field and approval by is lookup selectbox (referring a grp)if sap system is A,B,C, then approval by should be particularly 3 grp members need to show as option in approval by field and D,E,F as Sap system t...

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Daas in service bridge

How to Implement Catalog item or remote record producer in consumer instance and which flow need to select when creating remote record producer in provider instance.example: when user submits a asset request from the consumer end it should create a r...

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Contextual side panel in SOW

I am facing an issue with the Contextual Side Panel where the Record Information section is not working properly for Incidents and RITM.For RITM, the entire Record Information section is missing.For Incident, the Contact button is not working.Could a...

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How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

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Resolved! Add Watch List members of request to My requests

I have added a List Collector variable to a Catalog requested item.My notification now correctly send an email to the request and the people on this Watch list. Also, the requester can see this item in his "My Requests" lists on the Portal. How can I...

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Widget Not Displaying in the CSM Portal

I placed a widget on the page using Page Designer, but it does not appear in the CSM Portal. I tried the following steps, but the widget still does not show: Set the “Visible to roles” on the widget Set the “Visible to roles” on the instance options ...

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How to configure webkitSpeechRecognition with Virtual Agent

Hi Community, I was looking for some features that can be useful when integrated with Virtual Agent and found this "webkitSpeechRecognition". It would be a great help if anyone can share the process to build this feature and integrate the Virtual Age...

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