ServiceNow Community

Global HRSD Implement

For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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I need help returning two values (tableName and query) to update client-state parameters UI Builder

I need to update two client-state parameters—tableName and query—when clicking on a data-visualization item in my UI Builder. I’m not sure how to correctly return and assign multiple values. I attempted some code, but it isn’t working. Can someone he...

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How to trigger playbook using button from workspace?

HiI would like to know how can I trigger a playbook by pressing a button on workspace. I do not want it the normal way of submitting a record or updating.

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Calling Decision Table from script

I have a use case I have created a decision table for auto populating category based on product. if i select any product the category should auto populate based on the product without saving the form itself So, I want to Use on change(product) client...

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Cross-scope glide.record.legacy_cross_scope_access_policy_in_script

Hi, I have spent several hours on this already and I cannot find a solutionI recently set glide.record.legacy_cross_scope_access_policy_in_script=false and it broke my BR running in sn_si. The BR is creating a Draft Email. I am getting an error:Acc...

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Get an incident audit log using GlideRecord API Scripting

An incident audit logfunction resolveReference(table, sysId) { if (!sysId) return ""; var gr = new GlideRecord(table); if (gr.get(sysId)) { return gr.getDisplayValue(); // returns the display value of the record } return s...

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How to reclaim unmetered software in SAM Pro

Hi , We are looking to find best possible solution for reclaiming unmetered software which includes SaaS, On Prem and users tied to global groups. How can we build a catalog to cater all types of software and make sure allocations are revoked. Thank...

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Aggregates in the now experience framework( ui builder ) . need help!!

We currently have a Customer Health table containing data at a granular level — Account Number, Business Unit (BU), and Opportunity. The requirement is to display this data in a record list view where each Account appears only once, with all correspo...

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Stock Rule Runner Scheduled Job Missing

We are on Yokohama. We have HAM Pro license. We have installed HAM plugin along with Procurement plugin. For some reason though, we don't see the "Stock Rule Runner" scheduled job at all. It's totally missing.Has it been replaced by something else?We...

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Scope of Genarative AI

Scope of Genarative AI in Servicenow plateform and specific blog or article will help.

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ServiceNow Contract Management Pro vs ITSM/ITAM: When to Use Each (with real manufacturing examples)

Executive summary Contracts sit at the center of how manufacturers buy, build, and operate. Yet many organizations treat every contract the same, whether it’s a supplier Master Services Agreement (MSA) or a maintenance agreement for a robot. On Servi...

Article

Where is ServiceNow Administration Fundamentals course

Hey eveyone, I'm new to ServiceNow and trying to to get my CSA cert and I'm quiet confused on finding where the learning content is. I found this link through my navigation but there doesn't seem to be an English option. Can someone please let me kno...

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Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

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