Ability to Auto-Record/Transcript Major Incident Teams Conference Calls and Retrieve Logs?

[Ian72]

I am working on configuring and integrating the Notify connector for MS Teams, and use it's functionality to power the Collaborate tab with teams conferences.

What I am interested in, is having the conference be recorded and transcribed, as well as sync'ing the OnlineMeeting chat logs back to the major incident like you can with 1 on 1 agent / user chats.

Thus far, I have found that the teams graph API does have an option when creating the OnlineMeeting to set auto-recording, but the script includes used by ServiceNow are read only and I cant simply add that key/value pair.  I do not see a way within the UI to enable this option.

Related to the above, I have not been able to locate any reference in the graph API to pulling the meeting logs.  You can pull conversation logs easily enough, but nothing related to the online meetings.

Has anyone had success performing the requirements above?  

[msonali30022814]

Hi @Ian72 

Could you please share if you find any solution or response form Servicenow. 

[Ian72 · Accepted solution]

The response was basically that its not possible currently.  The Teams API doesn't generate the needed records if the call isnt associated with a scheduled meeting.  That may have changed lately, but I moved on to other options.

[tijohnson]

What were your other options? I have a client that would like to have the conversation that happens in the Microsoft Teams Meeting that is generated from Major Incident to go back to the incident work notes after the meeting is done. 

[RokhiniR]

@Ian72  Same here. Am also keen to know the other options. what were they?