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Brazil release One Al experience. Autonomous work by design. Join us for the Brazil Release on November 5th at 10:00 a.m. PT Add to Calendar What`s New Popular Posts More The latest in Community Posted by jordancbaron Find Your Community at the Toronto World Forum Toronto, Join us on November 3 On November 3, ServiceNow World Forum lands at the M... Read More Posted by aastha14 Ask Me Anything about AI Skills and Agents for Incident Management Hi everyone, I'm Aasth... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Cyber Asset Intelligence and Identity in the AI Agent Era Hosted by ShaunaV 4 Nov, 2026 08:00 AM PST Event Details In person now[dev] 2026 Hosted by jenhanley 4 Nov–5 Nov, 2026 11:00 AM PST Event Details Online ServiceNow Exchange: SPM Value Journey Session 4 - From Priorities to Delivery Hosted by ServiceNow 5 Nov, 2026 08:00 AM PST Event Details In person Federal PQC Readiness: Operational Resilience Against Emerging Threats Hosted by Mayleen Fitzcha 5 Nov, 2026 08:30 AM PST Event Details Online NEW ENGLAND SNUG Live event on November 5th! Register today! Hosted by tracyo_brien 5 Nov, 2026 08:30 AM PST Event Details Online Federal Tech Talk - Readiness Starts in the Field: Modernizing Maintenance and Logistics Hosted by Mayleen Fitzcha 5 Nov, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Software installed table cmdb

Hi community I dont have SAM module but i want to track what software versions are installed on ci servers. I was planning on using software instance table and the installed on field on cis. I will also use the software package table and relate it to...

  • Question

Cancelling Demand Record Best Practice

Hi folks, I'd like to know the best practice for dealing with a demand record that we essentially want to cancel. To us, neither defer nor reject is an appropriate synonym for cancel and have their own uses. I realize we can add an additional state o...

  • Question
  • Demand Management

Report of top 100 articles viewed (list)

Hi folks, We are trying to produce a report for the top 100 articles viewed in the past 6 months, and I'm wondering if it is possible to get a list report.  We can do this outside of ServiceNow. We know there is a KB Articles Viewed widget in classic...

  • Question

Event Management - How to manage clear events coming into Em_ event table

Hi community, We are receiving only clear events from a monitoring tool, without any corresponding open events. The tool is sending clears directly, and no alerts are being generated. My question is: is there any rule or configuration in Event Manage...

  • Question
  • Event Management

Change Management

I recently upgraded my PDI from Zurich to Australia. Build name: AustraliaBuild date: 10-06-2026_0905 Build tag: glide-australia-02-11-2026__patch7-09-17-2026I'm using the Admin role. The problem is that the Change Management Menu does not display in...

  • Question

Known Error for Problem Managment

I was asked to look into Known error for problem management. I found the following plugin. Problem Management Best Practice - Madrid - Knowledge Integration I installed it in dev and noticed that it forced the user of Knowledge management advanced. S...

  • Question

Your AI Has Never Seen Your Instance

If you ask a general-purpose AI to write a business rule against one of your ServiceNow tables, it will do it. Confidently. With a field name it invented. I've seen this first-hand many times. That’s the failure I see more than any other when people ...

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  • Now Platform App Engine
  • Personal Developer Instance
  • Scoped App Development

Start Here: Agile 2.0 End of Support and Collaborative Work Management

  Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. If...

  • Article
  • Collaborative Work Management

SNUG Copenhagen - 28th October

Thank you, SNUG Copenhagen!  A big thank you to everyone who joined our latest meetup.The slide deck is attached below, so feel free to share it with colleagues who couldn't make it. Looking back on 2026, it's been a great year for our community. Eve...

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