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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Two instances of Copilot are displayed in the License Workbench

Hi All, After performing reconciliation for Microsoft Publisher in the License Workbench, we noticed that two Copilot instances are appearing in ServiceNow. Currently, we have Microsoft 365 Copilot licenses procured, and the corresponding user subscr...

  • Question

HR Case opened by email inbound action

We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...

  • Question
  • Human Resources Service Delivery

Accessibility infromation for software

We are looking to build out our software catalog and our software request checklist within ServiceNow. We want to add the accessibility information about the software we own into the catalog. This information can include what settings the software is...

  • Question
  • a11y
  • accessibility
  • SAM
  • Software Asset Management

Group Membership (sys_user_grmember) cleanup job advice

I've noticed how we can get duplicate records in sys_user_grmember (same user/group combo existing on multiple records on this table). This happens because of automated processes that add members to groups without checking membership first, etc...but...

  • Question

Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time?    SUMMARY  In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

  • blog
  • Service Operations Workspace

about deleteRecord() method

Hi all,actually when i was trying to delete by using this deleteRecord() it is showing deleted records from all the tables but i only make it for incident so how it affect the remaining ones and another thing is that if i can delete many records at a...

  • Question

Change 'from' address for one notification in ServiceNow

Hi Team,I want from address for one notification to be different , something like 'companyname_compliance@service-now.com'.I tried updating notification 'from' address with companyname_compliance@service-now.com but it did not work.So created a user ...

  • Question

Resolved! Virtual Agent in Service Operation Workspace

Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...

  • Question
  • Natural Language Understanding (NLU)
  • Service Operations Workspace
  • Virtual Agent

Add Water mark in PDF

Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...

  • Question

Weekly Incident Summary Notifications Using Flow Designer

Hello Community,   Recently, I implemented a feature in my project that I thought might be worth sharing. The requirement was straightforward but interesting: Send each user a weekly summary email containing all their active Incident tickets in a si...

  • Article
  • Incident Management

IT Service Management || Knowledge & Troubleshooting Resources

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article.   Table of Contents What is IT Service Manageme...

  • Article
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