DOES CTASK required ?

[PriyangaM]

Hi all,

We have REQ > RITM > CTASK in Servicenow  , is it mandatory to have this hierarcy or we can have only REQ>RITM if the single team is working on the ticket.

If multiple team is involoved can we have one REQ and multiple Request item created ?

Does this can be based org requirement ? 

[Ankur Bawiskar · Accepted solution]

@PriyangaM 

not mandatory

It all depends on customer's requirement.

good explanation below

Looking for guidance on how best to use REQ, RITM and SCTASK. 

RITM VS Catalog task when working a Service Request 

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