Good morning.!
I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.
Requirement:
- Average time tickets stay unassigned as they enter my group. (before someone assigns to someone)
- Average age of open ticket ("how long has this ticket stayed open for?") i.e. days / hours / months
Please help.
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
