ServiceNow Community

Visualization and Intention Setting with Natalie Thomas

What’s the real difference between goal setting and intention setting—and how can intention actually shape your outcomes? Join us on May 12, 2026 at 12 PM EST/9 AM PST for a 45-minute interactive Intention Setting Workshop with Natalie. In this ses...

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Need report - users who have worked on incidents, problem, change requests in last 60 days

I need to build a report:List of Users who have worked on incidents in last 60 days (if a user has touched the record, then consider that user has worked) Ex - added comment, modified any field etc. PS - I know that creating report on sys_audit is no...

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Custom Bulk Case Loading - The Setup

I'm going to do a series about Bulk Loading HR Cases. There is a bulk loader tool in the platform for creating multiple HR Cases in a single step. Let's start by doing an overview on how it works. Click the Bulk Case Requests link from the left navig...

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Is it Possible to Add Catalog Item Variables into Service Operations Workspace?

Good Afternoon Everyone, I have a question that I am unable to obtain an answer to. I currently have a user at my organization who would like to add a specific catalog item variable to lists in Service Operations Workspace? Is this functionality that...

Question

Flow Designer - How to find FLOWs based on the triggering table AND conditions

I often need to analyse what triggers are configured and cannot find where to do this with FLOWs. For example, if I want to find all FLOWS are triggered by change_request.state I cannot see a way to do this. This is a backwards step for us that often...

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Knowledge 2026 Keynote Speaker Focus Group: Hope you can attend!

Hello SNUG members! Please consider joining us to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage in Las Vegas on May 5th. This isn't a briefing. It's a con...

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Get a preview of the Knowledge 2026 Keynotes! Register for the Focus Group!

Hello SNUG members! We still have room for you to join us! Preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback will directly shape what hits the stage in Las Vegas on May 5th. This isn't a briefing....

Article

Hands‑On with ServiceNow CLI: Building a Custom UI Component

Recently, I attended a Montreal ServiceNow Community Meetup, where one of the sessions focused on building custom components using the ServiceNow CLI. The presentation immediately caught my attention and motivated me to explore this capability furthe...

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UI Builder : Next Experience
Workspace : Next Experience

Platform Analytics is continuously loading in the embedded widget.

Platform Analytics dashboard keeps loading when embedded in a Service Portal widget. The same dashboard loads correctly when accessed directly, but within the iframe, multiple report components continue to show loading spinners and do not fully rende...

Question

Is it possible to develop a Fluent app locally in VS Code without source control?

Hi Community I've been developing a Fluent-based scoped app on our company instance and honestly — developing in Fluent is a lot of fun. The language itself is clean and modern, and I can see why ServiceNow is pushing this as the future of pro-code ...

Question

How to Filter List Collector Variable Based on Value Selected for Lookup Select Box

Good Morning Everyone, I am currently trying to solve the following issue. I have two separate variables for a catalog item: Variable A, which is a Lookup Select Box, and Variable B, which is a List Collector. Both of these tables are referencing the...

Question

Best Way to Move Content into a ServiceNow Knowledge Base

I'm looking for the most effective way to migrate Confluence Wiki pages into ServiceNow Knowledge Bases. Has anyone found an effective way to import content from Wiki most directly into SN, while honoring the KB workflow (e.g., an easy import, a trig...

Question

Knowledge Notifications

Hi folks. This question is on Knowledge. We need to make the author visible for Knowledge article approval email notifications sent to the approver. Can someone show me where this lives in ServiceNow so that we can add the author?

Question

Run as System property in Flow designer

Hi everyone,We have recently started using Flow Designer in ServiceNow and had a question regarding “Run As: System User” in flows.What are the main cons or risks of using System User? From what we understand, it bypasses ACLs and user permissions, b...

Question

Custom HTTP REST API Discovery with Two-Stage Authentication

Hello, I am attempting to produce a custom discovery process which obtains data through a REST API. The documentation via the link below is fairly helpful, but it assumed a single set of authentication credentials are provided with each API call. In...

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