Knowledge Notifications

[sseverance]

Hi folks. This question is on Knowledge. We need to make the author visible for Knowledge article approval email notifications sent to the approver. Can someone show me where this lives in ServiceNow so that we can add the author?

[Tanushree Maiti]

Hi @sseverance ,

1)If Business wants to enable article approval notifications, then following  property needs to enable first glide.knowman.enable_approval_notification 

2)  Now open the notification -> in message body ,you will see email script -> update that for updating Author. //create your own email script.

e.g OOB  notification : KM: Approve article for publishing  //  Zurich PDI

Link: https://<your instance name>/sysevent_email_action.do?sys_id=8d4c2145b7312300bc1308a9ee11a96d&sysparm_record_list=active%3dtrue%5ecollectionCONTAINSapprover%5econditionCONTAINSsour%5eORDERBYorder&sysparm_record_row=5&sysparm_record_rows=8&sysparm_record_target=sysevent_email_action&sysparm_view=advanced&sysparm_view_forced=true

  a. 

 email script: just add obj.author ->it should work