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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights RohitGeorgV Specialist Announcements How to create moving banner announcements and the static ones       Read More Its_Azar Specialist Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It) Recently, I ran into a... Read More RohitGeorgV Specialist Catalog item categories I have removed 'Sketch' from Catalog items for this category and is captured in update set but while mov... Read More Its_Azar Specialist Custom SkillKit - Tool - Document intelligence Hi all Im trying to call an tool (document intelligence) from my custom skill and i... Read More Tejas Adhalrao Specialist Import Template Showing Extra/Missing Fields Hi , I configured the List Layout to include only the required fields. However, whe... Read More RohitGeorgV Specialist Email Notification Translation for static email I have translated the email notifications into French ... Read More RohitGeorgV Specialist Info Message on form Is this possible to separate these two message, I don't want both message to be closed when I click on 'X' Read More Prasanna_Patil Specialist How to perform AQI on the knowledge center workspace Hey All, Can someone guide to how get "perform AQI" op... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live with Frances Frei — Hosting Great Meetings Hosted by jasminecole 24 Apr, 2026 09:00 AM PDT Event Details Online Christchurch SNUG April 2026 Hosted by craigwall 27 Apr, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Security Operations Applications Office Hours Hosted by seemasingh 28 Apr, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Employee Experience Office Hours Hosted by HariomS35974003 28 Apr, 2026 09:00 AM PDT Event Details Online Get Ready to Speak with the Instance Security Experts at K26 Hosted by janenec 28 Apr, 2026 10:00 AM PDT Event Details Online 4/28: Governing AI in Life Sciences: Ensuring Compliance, and Scaling Trust with ServiceNow Hosted by Mary Kay Pierso 28 Apr, 2026 11:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Product Inventory - no hierarchical view in CSM

Hi All, I'm very new with Service Now and I got 2 basic questions.Premise:we are building our product model through a hierarchy of product offerings (and Service Specs in turn)Root PO|- Child Rate Plan|- Data Options..QuestionsWhen I set crate an ADD...

  • Question

Unable to view HR Manager Dashboard

I am trying to access HR Manager Dashboard but it just spins but does not load. I have all the plugins. PA, HR Agent workspace and EC Pro. I have hr admin and sn_hr_core.manager access. Is there anything else that's missing?

  • Question

ServiceNow implementation use cases

Hello,I have tried using client script, business rules, ui action, ui policy, data policy and other things on platform but I don't know exactly how much I learnt and what more I can learn practically.Can anyone give me some use cases or example scena...

  • Question

New to the game

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and familiarize myself with its functionalities. My primary aim is to learn how to effectively navigate through the system, understand its various tools and capa...

  • Question

Resolved! Function print is not allowed in scope sn_uxc_gen_ai. After plug in upgrade

Hello, After upgrading the Now Assist for IT Service Management(ITSM) to the latest version (13.0.10 when this post was written) we started to get this error message on every RITM and Catalog task formsFunction print is not allowed in scope sn_uxc_ge...

  • Question

Report for VA agent availability

Hi, we have a requirement to get a weekly report that shows how long an agent has been available for over the week. I know the stats are stored in awa_agent_presence_history but how can I use that data to get a report to show how long they were avail...

  • Question

Duplication of a SAFe story

Hi everyone, I would duplicate a SAFe story in order to assign it to different teams. I have Yokohama  version but I can't find the "copy story" button.  Any thoughts?  Thanks!

  • Question

How to hide playbook tab in workspace if the trigger conditions changed to false ?

I want to hide the playbook tab in workspace if the trigger conditions changed. For example: the playbook triggers when the customer ticker is assigned to a specific assignment group, I want the playbook tab to be hidden if the assignment group chang...

  • Question
  • Agent Workspace
  • CSM Configurable Workspace
  • Customer Service Management
  • Playbooks for CSM

Personalize form option is not coming after Zurich upgrade

Hi All, We have recently upgraded our instance to Zurich but, we observe that "Personalize form" option is not coming in the Service Operations Workspace whereas, it was there before the upgrade. To check it, go to SOW and open any incident record, g...

  • Question

Task Configuration Custom Url to New Page

We have added a Custom Url Source for a Task Configuration setup as part of a To-Do Configuration that links back to the platform from the ESC portal. The link works, however, we need it to open a new page and there does not appear to be a way to ope...

  • Question

Copy custom variable in record producer to OOTB record producer attachment

Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...

  • Question

"Export to XML (NOT Complete)" Tool

Included in the Developer Toolbox Update Set available on Share (link to Share in the post). I'm always having to export Update Sets that are not yet completed, either while preparing for a Clone, when sharing with someone, or when posting an article...

  • blog
  • Instance Configuration
  • Multiple Versions
  • Scripting and Coding
  • User Interface (UI)
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