ServiceNow Community

via script Tool , how to lookup for the data in the attachement of the KB

Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...

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Converting Reports to Platform Analytics

I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...

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How do I use an obtained JWT Token (through rest message) in a flow API call?

I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...

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Resolved! How to create a report for Orphan Server (Server without Application Service)

Can anyone help me on thisHow to create a report for Orphan Server (Server without Application Service)

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Catalog items

Other delivery company free form field, info provided in portal by customer, not showing in the back-end

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Best Practices for Upgrade Testing Before ServiceNow Store Certification

Hi,I have a custom application currently on the ServiceNow Store (version 2.x), and I am preparing the next release (3.0). I would like to test the upgrade path from 2.x to 3.0 before submitting the new version for Store certification. What are the b...

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Visual Task board - reassign ownership

Is there a way to reassign a task board to a new owner (so as not to lose all existing tasks)? We use the Freeform boards and personal tasks.

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Error Message coming twice in workspace view

Hi Community,I am trying to add an error message on workspace to show up under certain conditions, when the conditions are met, the message shows up. When we change the tab in the workspace, on some specific tabs, the same message pops up again. How ...

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Lift Off to Knowledge Challenge – Has anyone received the Phase 2 prize email (Hat & Notebook)?

Hi everyone,I wanted to check if anyone has received the prize confirmation email for the Phase 2 results of the Lift Off to Knowledge challenge (ServiceNow hat and notebook).Has anyone here received the email or prize confirmation for Phase 2?Thanks...

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Inconsistent behavior of inbound email action to update interaction's work notes for incoming emails

Hi Team,The user has reported the following issue. Please review and advise where the problem may be.We are seeing inconsistent behavior with the Email Inbound Logic "(BA) Create new interaction - Reply Email", where user email replies are not consis...

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Cab worknotes email notification

We have a OOB notification 'ShareMeetingNotes' to sent email 'Meeting Notes - TJX Daily CAB' to the attendees after the cab meeting was completed. Event used in the notification - sn_change_cab.shareMeetingNotesWho will receive "Event parm 1 contains...

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Condition script to restrict the visibility of a menu item

hi I'm looking for the best condition script to restrict the visibility of a menu item on the service portal- either to those who meet a certain user criteria or those who have a specific field on their user record set to true would anyone please be ...

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Unable to remove users from Watch List with single click in ESC Service Catalog

We are experiencing an issue in Employee Service Center (ESC) when using a Service Catalog item that contains a Watch List / multi-user field.Users displayed in the Watch List appear as tags with an “X” icon to remove them. However, when clicking the...

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How can we replace "Minimize chat window" with "End conversation" option in Virtual Aget.

Hi there, I wanted to replace "Minimize chat window" with "End conversation" option in VA but I am not sure what needs to be done as I can't see any OOTB way to achieve this I was able to modify minimize chat icon with CSS but backend behavior shou...

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Virtual Agent

Send ServiceNow Surveys to Microsoft teams chat

Gathering employee feedback through internal surveys is crucial. But maximising response rates can be a challenge. This article explores how instant messaging (IM) (Microsoft Teams) can be a powerful tool for boosting survey participation than tradit...

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