ServiceNow Community

AI generated responses in Virtual Agent

Hi,I have created a Virtual Agent Assistant for a Portal. I have linked it through the Display experience.Issue is:1. when I am testing the VA on the Designer it is working perfect, but none of the topics are working in Portal2. I am getting the AI g...

Question

Implement ACC-M

Hello Experts, I need to showcase the demo on the URL Monitoring through the ACC-M. I don't have any idea on it. Kindly help me to implement ACC step by step in my demo Instance so that I can fulfill this requirement. Thanks & RegardsMirza

Question
Event Management

How to set outside variable value from inside client script of MVRS

I am attempting to set the value of a variable outside a Multi‑Row Variable Set from a client script within the MRVS. However, this is not working.The requirement is to update an outside variable when a specific variable inside the MRVS changes. fu...

Question

Blog : Collaborative Work Management (CWM) in ServiceNow - An Experience-Based View

Collaborative Work Management (CWM) in ServiceNow is often misunderstood as just another planning tool. In practice, it works best when it is not treated like a traditional project or agile framework.CWM is centered around Spaces, which act as collab...

Question

MIgration guide for team level agile from Agile Development 2.0 to CWM

Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM) Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...

Article

Resolved! i have to start with certification. How to start and from where to start?

i have to start learning on service now, and thinking to start giving the certification for more opportunities.

Question

where do i need to pay the Certification maintainance program fee on Now learning

Hi Everyone,I need to now where should i navigate to pay the CMP Fee on Now learning.Whenever i login to Now learning there is no red banner that appears on my home page, so i want to know where should i navigate to pay the fees.I have already read t...

Question

Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

Question

Microsoft Exchange Online Spoke for ER Interview Scheduling

Hey all, Does anyone have any experience with configuring the Microsoft Exchange Online spoke to enable outlook meeting scheduling from ER interviews and HR tasks. I have configured the OOTB spoke connection and set up the credentials to correspond ...

Question

Resolved! how to check if the filed is modified

I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?

Question

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

Script step's input variable value returning to "{{undefined}}" in Zurich patcg 7 Flow Designer

Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...

Question

How to display same time for every time zone users?

Hello Community, We have a field 'date' (type:date) in record producer. When user submits the record producer there are two variable 'start date' and 'end date' which sets it as date + currentTime and date +'23:59:59' respectively. The issue is that...

Question

CMDB Query - No relations query timing out

Hi,I have a CMDB Query where I want to get the list of all applications belonginng to a specific managed by group which does not have a relatiosnship with Service Instance. It works fine if I do not put a filter of Managed by group (its a custom fiel...

Question

(Article-1) From Confusion to Confidence: My CIS - Data Foundations (DF) (CMDB & CSDM) Exam

On 3rd April'26, I have successfully completed the CIS-Data Foundations (CIS-DF) (CMDB & CSDM) certification. This isn't just about passing a certification. It's all about - from Confusion -> Clarity -> Confidence. I assumed it would mainly focus on...

Question