ServiceNow Community

Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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Create a star rating feedback on portal having filled stars

Hi Everyone, I have to create a survey stating 6 questions where 5 questions are having star ratings and one question is description box. I have got it created on the widget and set it on a page but it is not getting saved in the assessment_results t...

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need to hide the Details tab from the HR Agent Workspace

I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?

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Workspace : Next Experience

Asset upload recommendation for monitor, docking stations, UPS, Headset, etc

Hello Everyone, We need to recommend the best approach for assets like docking station, headsets, mouse, keyboard, printers, UPS to customer in their environment. We have currently uploaded the above assets in alm_consumable table and by default Serv...

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Platform analytics

Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards

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Action button is not showing in the OOB Ticket page

Action button is not showing in the OOB Ticket page even after mapping it in the ticket configuration table.

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Custom UI Component for rendering 3D files

Thrilled to share a project I've been working on for a customer of mine: a custom UI component for rendering 3D files directly within any UIB page! This wasn't just about building a tool; it was a deep dive into custom component development.I've open...

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I'm not able to use "Right Click and select Configure" option from the form

I’m unable to use the “Right-click → Configure” option on the form for the sn_customerservice_case table, even though I have the admin role. My objective is to modify the form layout, but the system does not display the form configuration or desig...

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Enable end users to comment on Problem tickets without assigning fulfiller roles.

If an end user accesses a Problem ticket through the Service Portal and wants to update comments(in activity filter), we currently need to assign the sn_problem_write role.However, this is a fulfiller role and incurs additional licensing costs. Would...

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Traffic Based Service Mapping data validation

I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?

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Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

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How i can Add seugo ui font to the email notifications in servicenow?

Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?

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Issue with breadcrumb

There was an issue with breadcrumb, the highligted(with red) is only seeing by few users.. reamaining users are seeing " ' " instead full name as below.. how I need to figure out this issue?@Ankur Bawiskar

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Auto-Populate Variable in One Variable Set from Another Variable Set

Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...

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Jelly script not working

Hi Guys, I am trying to hide one of the macro 'add_location' present beside assignment group field when the case state is resolved or closed complete. However I am not able to get this worked. Please suggest. Thanks<?xml version="1.0" encoding="utf-8...

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