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Enhance a Discovery Pattern: Modify An Existing Pattern vs. Create A Duplicate

What is the preferred method to enhance a Discovery Pattern?Modify an existing patternCreate a duplicate of an existing pattern and modify the newly created duplicateHere are some considerations.Modifying an existing pattern will generate skipped cha...

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Predictive Intelligence and a Flow

I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...

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Triggering logging when the role has elevated

The requirement is to trigger the logging as soon has a role that he has elevated to log what operation he will do during its elevated period. I had found the following For a script to ensure the notification only triggers for a specific role (e.g.,...

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Now Assist for SecOps

Best practice to update Service Maps that were built manually?

Hi All,We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).We are now trying to understand the best practice approach to updating and maintaining these maps going fo...

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Resolved! Where can I find the table that shows a plugin update is available

Hi GuysWould any of you guys know where I can get info on Plugins and Update Dates or Update Availability in SN?e.g the table that holds the fact that an update is available for a Plugin?I know you can see it directly on the Application Manager porta...

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Agent Client Collector - not compatible with AIX Servers

Are ServiceNow agents compatible with AIX Servers, for agent client collector for monitoring.

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Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

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2026年4月10日開催！AI Summit Tokyo

ServiceNow AI Summit Tokyo 従業員体験を革新し、ビジネスの創造性を解き放つ開催日時 2026年4月10日金曜日 | 13:00-17:30会場 TAKANAWA GATEWAY Convention Center 東京都港区高輪2-21-2 THE LINKPILLAR 1 SOUTH B2F 〜ご登録は、こちらから〜 https://rsvp.servicenow.com/summit_tokyo?referenceSource=Communit...

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Ai Search Source Portal Result Navigation to another URL

Hi, I have a requirement to create an AI Search source for a custom table. The Search source should display the data from the custom table when user clicks on the result it should redirect them to external URL. We don't have the URL pre-built and sto...

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GlideSchedule isInSchedule not working

I'm using a client catalog script and and client callable script include to implement a requirement and avoid the selection of weekend days and holidays on a date time field on a catalog item.I'm using the glideSchedule isInSchedule method but I'm ge...

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Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...

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Now Assist in Virtual Agent not working

I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas? Here is the description of ...

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Create an asset team who can not write to certain fields

We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...

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How to create a copy of UX Client Script

https://instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_client_script_list.do%3Fsysparm_query%3DnameSTARTSWITHopen%2520list%2520page%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search...

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Restart Flow Once Current Flow Completes

I am working in App Engine Studio on a custom app extended from the task table. We have a requirement to complete an update no later than 90 days after the last completion date. Currently, we are tracking these updates with tasks and manually creati...

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