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Flow fails to remove user from HR Group, even when flow is set to "Run as system user".

Delete/remove user from groups via flow designer. But faced error as "unknown error occurred".Flow is set to Run as System user, Flow is in global scope. Tried to check docs as well. No luck with provided solution: Security issue while adding/removin...

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Users with Specific Roles or Managed Group have access to Create, Update and Delete CI Relationships

I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...

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Employee Document Management Best practice or Advice

Hi, I am implementing EDM functionality and this is the first time for me to do. So, I would like your advice for my scenario. My scenario:I am using the OOTB Verification of Employment.This HR service is configured to move attachment to EDM automati...

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How to restrict the record producers to be viewed from Catalogs and Direct Links

We have HR service and record producer is attached to it.We are restricting the record producer from a group of people By using the Available For Tab by adding the user criteria.When the restricted users are trying to search the name of the Record pr...

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Service Operations Workspace - Image to appear next to caller field if custom checkbox is true

Hello, Within the Service Operations Workspace I am trying to have an image appear next to the "Caller" field if my custom checkbox field is true. I believe that I know how to do this in Core UI however I don't believe that this will work in SOW. Doe...

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How to add guided self-service to topic page?

Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...

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PA: health dashboard

Hi Team , there is a requirement, client needs health dashboard (completeness compliance and correctness) on a new dashboard. based on the group , can we implement using performance analytics ? how i can i implement this , can someone guide me ? muc...

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Is it possible to add a Search Facet for the "main topics" in the Advanced Portal Navigation?

We are working on implementing Advanced Portal Navigation on our support portal to facilitate a more complex Mega Menu structure. Advanced Portal Navigation gave us an extra set of "main topics" which are on top of the original topics and sub-topics....

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Resolved! I want to display an alert when the size of an attachment exceeds 18MB.

When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?

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How to refer to the current record when writing scripted filter in Related list

I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...

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Spm timesheets users are part of resource group or separate group

What are the best practices for time sheet and time sheet policies in your organization should I users part of resource group submit timesheets or are the separate dedicated group??

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ATF Schedule error

While running the ATF schedule, I'm encountering the following error. I tried closing all extra tabs, and when I re-run the schedule, it works at that moment. However, when I check the schedule results the next day, I get the same error again. Is the...

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How to build a custom page for Workspace

I am completely new to Configurable Workspace and our team is currently using the OOTB HR Agent Workspace. For a specific HR Service (Corrective Actions), after a user submits a case, there is a related list called Corrections that pops up that allo...

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Service Operations Workspace Landing page not loading

We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...

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link on the incident form based on condition

Hi All,I have a requirement where I have to add the link on top of incident form, clicking on which user must be redirected to list of records, this link should be visible only when state is in progress.I tried this with annotation but unable to hide...

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Incident Management