How to add guided self-service to topic page?

NNL
Tera Contributor

2 hours ago

Hello,

 

how can I add a guided self-service to a topic page?

 

I have tried with:

1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens

2. Widget guided self-service processes for topics: I have add this widget in the page designer but I can't modify the widget or add something

 

The guided self-service is activated and I have also created the quick link already.

 

Many thanks!

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M Iftikhar
Mega Sage

an hour ago

Hi @NNL,

It sounds like you might be missing a few steps in the setup process. Even though the guided self-service is activated and the quick link is created, there are some additional configuration steps that could be causing the issue.

Here are the relevant documents that should help you walk through the full process:

I’d recommend reviewing these guides to ensure that the widget is properly connected to the quick link and that any required configurations for the guided self-service process are completed.

Thanks & Regards,  
Muhammad Iftikhar  
If my response helped, please mark it as the accepted solution so others can benefit as well. 

 

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