Stages in Flow Desiner do not work with parallel activity. Need help.

Hi Experts,I have a flow configured on a catalog item where I typically use stages with flow steps to keep the stage updated on the RITM and inform the end user about the request status. Recently, I tried creating a flow with a parallel action:Branch...

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SOW: UI Action 'Assign To Me' how to filter groups?

Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...

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How to pass previous values from business rules to script action in servicenow

I am unable to pass previous values to script action from Business Rules. could you please help me. Many thanks,Raghuveer

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I want to remove the Order Now button and Bundle from the specific catalog request

Hey,1 - Can anyone let me know or provide me the solution that how I can remove the OrderNow/ Submit/ Request button and Bundle button from the specific catalog item, 2 - Also, I want to add a note directing Requestors to check out from the CartPleas...

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Why can't I see "System Logs" even though I have admin role?

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Salesforce Spoke Get record action for a custom Object in salesforce

Hi All,I am attempting to setup a integration using the salesforce spoke that will look for records for a custom object in salesforce. We already have the spoke setup and Cases are coming over into ServiceNow. I have added the custom object name into...

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Add UI action to add watch list on sysapproval_approver table

user should be able to add user email in watch list through ui action

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Order guide

Order guide :- OnboardingThere are multiple catalog items configured through rule base in that only for some items Validation task will generateOnly for SCTASK short description that starts with "Validation Task..." Prohibit Close Skipped of validati...

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With agent chat, how can I inform the end user when all agents reject their chat?

I am testing with an end-user and one live agent. Currently, when the user tries to open a message, and the live agent rejects their chat, the end-user just continues to see "Routing you to a live agent." What do I need to configure so that they inst...

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fields are not mapped on backend table when request is submitted using record producer

I have created record producers , I am having supplier name reference fields and on selection of supplier name field 4 fields gets autopopulated on the form but it is not getting saved to backend table.

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Zero day Vulnerability - Best Practice

Hi All, I am looking for guidance and best practice on how to handle Zero day Vulnerabilities in ServiceNow for cases where CVE's are not available. Came across the below KB article which talks about creating a new table by extending OOTB Vulnerabili...

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platform analytics reports don't show the change of value for state

Hello,I created an indicator source on the Case table with the date condition "Created on today".I built a data visualization on top of this indicator source that shows, in a vertical bar chart, the number of cases grouped by state for each month.My ...

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Document Management Cost

I want to know if the cost of Document Management plug in and does it require any license, and also how the document usually sent to publish, how the user will see it on the Employee Center?

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