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Record updated by

Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad

  • Question
  • Incident Management

Cancel Button in Service Portal

When a user creates a request or incident in the Service Portal and later wants to cancel it, a Cancel button should be available in the Service Portal. Please let me know if there are any solutions for this.

  • Question

MVRS

Hello, is there a way that I can do MVRS dynamically to change depending on the topic selected in a select box in a record producer

  • Question

Resolved! Restricting Ticket Visibility to assigned to and Opened by Users

I have been tasked with Restricting the visibility of offboarding tickets to the person the ticket was opened by and the specified technician that the ticket is assigned to. What is the best practice way to accomplish this? I tried to implement a bef...

  • Question

Workspace page "No content available"

Hello, I created a workspace variant page in IRM Home Module. When i created the page it is working well. But now, when I open the page I just see the "No content available" message: How can I solve this problem? 

  • Question

JAMF Connection Issue

I'm configuring Service Graph for JAMF , As part of the guided set up configure connection , I'm trying to test the connection . As i do that , I'm getting this error - Unable to make a connection to JAMF API call. Please check your credential config...

  • Question

【Column】Why Start with Abstraction—Beyond Concrete Traps to Enterprise Context—

Japanese version:【Column】なぜ、私たちは「抽象」から入るのか 〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜 This article does not discuss the merits or drawbacks of specific products or methodologies. Instead, it examines the underlying assumptions of design thinking in Ente...

  • blog
  • Thought Leadership

Join us in Calgary at the ServiceNow AI Summit | March 4-5, 2026

ServiceNow AI Summit Calgary is happening March 5, 2026 at the TELUS Convention Center. Registration is now open for this free event.  AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action ...

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