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Parent field in Work ORDER TABLE

Hello Guys, I'm Trying to let users with the role's (wm_agent,wm_read,wm_basic) to read the records in the Task table, becouse in the wm_order (work order) table there is a field that comes from the Task Table named 'parent' this is a mandatory fiel...

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unable to add Users to User entitlement on Software License record

Hi, I am trying to add the Users under User Entitlement on the License records. But it is not working. It was working before Zurich upgrade. Please let me know if anyone know what's going on.

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csdm Foundations Dashboard: Configuration Item Status Values

We have been asked to try to improve the scores we see on the CSDM Foundations Dashboard. The first one I’d like to investigate is the Configuration Item Status Values. The CSDM Foundations Dashboard is showing: This is because we use some custom v...

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Resolved! Risk table and RIDAC

Hello, Our Project Manager's want to be able to see a full list of RIDAC in one click, not clicking through each tab on the Project. I know once you convert them, they will show under RIDAC entries, but this means you will never see Risks. I've tried...

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Resolved! I have multiple email client templates in incident but only one is populating

Hello Everyone,I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .How i can get it?@Ank...

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Resolved! I want to set reference currency as EUR but preserving multicurrency

Hi everyone, I’m trying to implement multi-currency in my ServiceNow instance, but I’ve run into some trouble. I want to set EUR as the reference (base) currency, but all posts and documentation say that I need to enable Single Currency mode. However...

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Default value for Currency in Price-fields

I have a requirement to set EUR as the default currency for Price-fields (e.g. the Price-fields in Catalog Item forms and Change form). Main location users are working is Finland.Requirement is, that EUR is the default currency and USD an additional ...

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How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

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Conditionally exclude one recipient from notification based on related record data Body

Hi Community,I have a notification on sn_hr_core_case that sends to multiple recipients:Subject personRaised bySubject person's ManagerI need to exclude only the Subject person from receiving the notification when:Their HR Profile's Legal Entity coun...

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Sort the items shown in the left side of Slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two tables called ...

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Need assistance to generate PDF document via UI Action on purchase order record

Hi, I am trying to generate a PDF document via UI Action on Purchase order form. I have a data inside Word document and using PDFGenerationAPI() to generate a PDF document by converting the data in Word doc. to HTML format. But look and feel are di...

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Resolved! vCenter Discovery: Unable to establish connection

Hi community, a question about VMware Discovery.We have 3 ServiceNow instances (DEV, PRE, PRO) which need to discover the same 2 VMware vCenters.Each of the instances has an independent MID server, for all of them we have checked and confirmed networ...

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Unable to add a declarative action (Action bar)

Hi Team! I'm unable to add a declarative form action for Opportunity (sn_opty_mgmt_core_opportunity) despite following steps fromhttps://www.servicenow.com/community/developer-blog/declarative-actions-in-servicenow-the-complete-guide/ba-p/2781607 an...

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Resolved! VMWareProbe failing: Unable to establish connection to https://<IP>/sdk

Anyone solved this Discovery issue? Historically, we've successfully discovered our vCenters, but it's stopped working relatively recently. We're getting: Unable to establish connection to https://<IP>/sdk We attempted the guidance in this KB under '...

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Discovery

Make Now Assist Panel Available by Default in ServiceNow Sidebar

I want to make Now Assist panel in the sidebar to be available by default to all the users for all pages in ServiceNow instance. If I open any page like incident form, incident list view, dashboard etc then Now Assist panel should be available by def...

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