Populate Catalog task description based on Variable choices

Hi All, I'm hoping someone can help me with this. I have a requirement to be able to populate the description of the request item/catalog task based on what was chosen in a variable.For example, I have a variable called Team which has 10 different op...

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• Request Management
• Service Catalog

my servicenow CSA exam got suspended ..kindly guide me

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Hide Variable Editor / form section on RITM and Task using Catalog client script

Hi Everyone, My requirement is to hide  catalog variables / variable editor / whole section (anyone is fine) for one catalog item in RITM and Task views based on a condition. I created an on load catalog client script applies on RITM  and Task view. ...

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Configure multiple connection profile for same integration

Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is  already having connection...

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Help with Regex in Azure Monitor Payload

I need help with the regex to pick the 4 values from the Custom Message which is coming from the properties in the additional information for Azure Monitor Payload.Need to pick the ImpactedVM, Failure Code, Resource group, Recovery Vault values  from...

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Removing users from the groups

Hello, The requirement is to create a catalog item to remove the users from the groups. I have attached all the screen captures from PDI. Groups (that user is member of) need to populate only when user is selected;however, it is auto populating on it...

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LeanIX Alignment with CSDM 4.0

How can we effectively align LeanIX with CSDM 4.0 to establish relationships between Business Applications, Application Services, Business Services, and Technical Services? Has anyone successfully implemented this alignment with an existing customer?...

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How to check whether Partner status is available or not?

I am trying to avail the partnership benefits in the NOW platform like training, certification etc., I am working for a client who is using ServiceNow, and my client's ServiceNow Architect/Manager has recently changed. The manager is not aware whethe...

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Decision Builder Conditions

Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...

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Currency field on the record producer

Recently, I came across a question where the questioner asked about adding a currency field on the record producer.    I had a similar use case in the past where I needed to show an amount field with currency sign attached to it on a record producer....

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RITM field not poulating from inbound email rule

hiI have the following script running on my inbound email rule var req = new GlideRecord('sc_request');req.initialize();req.requested_for = email.from; // or use gs.getUserID() if appropriatereq.short_description = "Request from email: " + email.subj...

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How to add the email tab in mini compose section with work notes of UI builder CSM record page

Hi All,I want to add the 'email' tab in mini compose section along with work notes and comments. please help .please find the screen shots also 

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we want to hide form action of create incident from form context menu of SIR form

we want to hide form action of create incident from form context menu of SIR form after one incident is created from the security incident ?Is there any solution for this? 

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