Unable to export Data Visualization in Yokohama version

sieusaopolo15 · 3 weeks ago

Users from my instance created Data Visualization as Pivot Table like the below image. When I click export the popup shows this message Export Failed. Please contact system administrator.

Export the data visualization

Export fail message pops up

=> Has anybody encountered this problem before and how to fix this issue ?

sieusaopolo15 · 3 weeks ago

Hi @Dr Atul G- LNG , @Bhuvan I think I found the problem the exportation for Visualization Pivot table is not supported in Platform Analytics. Here is the document link below:

Scheduled email export: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/task/sch...

Export the visualization: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/task/exp...

I kinda disappointed when they don't support these kind of visualization in Platform Analytics but the classic does

View solution in original post

Ankur Bawiskar · 3 weeks ago

@sieusaopolo15

was this working fine earlier?

Did you recently upgrade?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sieusaopolo15 · 3 weeks ago

Hi @Ankur Bawiskar ,

There was no upgrades after I migrate the classic Dashboard to Platform Analytics. This issue only happens on a few data visualizations not all of them print out the message error.

Bhuvan · 3 weeks ago

@sieusaopolo15

Try to update data visualization, platform analytics and UI builder plugins and try to export again. If it does not work, raise a ServiceNow support case as the issue could be due to PAREXPORT Servers and there have been reported cases wherein restart of backend servers resolved the issue. Refer below knowledge articles for more details

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1582283

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869194

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

sieusaopolo15 · 3 weeks ago

Hi @Bhuvan , it seems upgrading my platform analytics from 6.0.6 to 6.0.15 in yokohama version still doesn't resolve my problems. The Pivot data visualization is still not be able to be exported.