Decision Builder Conditions

[F_bio Santos]

Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.

I created a record on the "sys_email" table with the subject to use as test in the flow where Im using the decision table, but for some reason, it is evaluating as "false", this is my first time using the "Decision Builder", can someone help with this?

I will leave some images of the "Decision Builder" and the "Flow" attached to this question.

[-O-]

You might want to re-upload all the screen-shots, but one: they are impossible to view.
You should also upload a screenshot with how the "Make a decision" Flow Logic is configured.

[F_bio Santos]

Done, thank you 

[-O-]

I cannot answer why your use case is not working, as the data to judge that is not provided (e.g. the subject of the e-mail you are testing with and what are the data pills you add to the inputs.
But I can tell you that

• there is no point in defining 3 inputs with 3 different names, but with the exact same input (a reference to the same e-mail record)
• it is not advisable to use the "Use Branches" option when adding Make Decision actions to a Flow or Sub-flow. This means that every time you add or remove some decision from the Decision Table, you must rebuild your flow to match the new branches. Plus it potentially adds a huge number of branches/actions to the flow which makes the UI slow down so much that it becomes impossible to use.