ServiceNow Community

Best way & platform to Learn for Certification

Hello People, I am new into ServiceNow learning and I have no technical background so I would like to know which ways are the best to learn and practice for certifications! ServiceNow University ?Udemy courses?Coursera courses ?With my little R&D i f...

Question

What are Software Component Models (cmdb_software_component_model) table for?

Does anyone know how the cmdb_software_component_model table is intended to be used. The docs site just says, "... stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform." However, ...

Question

Resolved! Inbound Email Flow Not Triggering - Different Flow Executing Instead

I have configured an inbound email flow in my custom application with specific trigger conditions. However, when an email is received, my intended inbound email flow is not triggering. Instead, a different flow is executing. Current Behavior:Expected...

Question

Have an indication on the business app that a Retire request was submitted?

We are using the OOB Register and Retire requests. For us, Retire requests take some time. We have a whole list of tasks that must be completed and invariably our "undertaker" process gets prioritized low...leading to some retire requests taking a LO...

Question

Post request with a file as body

Hello I am trying to upload a file to an external API (UKG/PeopleDoc) using RESTMessageV2 inside the Human Resources scope. In Postman the request works using multipart/form-data with a field named file.In ServiceNow, I can read the attachment using ...

Question

IPSDS cases do not appear in agent mobile app

I just installed PSDS in my PID instance and set up my own agent profile and have assigned 3 PSDS cases to myself that are ACTIVE and a few base Cases as well.In the agent mobile app, under My Cases I only see base Cases. None of the PSDS cases appea...

Question

Unable to copy RITM attachments to related records using Business rule

I'm trying to copy attachments uploaded on a catalog form (while raising the RITM) to related records (in another table), but it's not working using a Business rule.My actual requirement is: User submits a catalog form.Multiple excel files are attach...

Question

Resolved! How to create a report with different datasets?

I'm creating a chart for a dashboard within Platform Analytics The problem is that the slopes don't look right because there are different scales on this one chart. One on the left and two on the right. I need them all to be using the same scale and ...

Question
Dashboard
Performance Analytics
Reporting

Copied is empty when the recieve type if forward

We have a shared mailbox configured in our project which auto forwards the email to our dev instance. So when the emails are getting forwarded the copied "cc" are coming as empty as we have a requirement to get the cc users in watch list. What can be...

Question

Ui Builder Workspace

How can we add dashboard to the homepage of ui builder so that it shows dashboard once he goes into workspace?

Question

Adding more inputs into Flow Designer Action even with the limit reached

One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...

Question

Steps to download your certificate from Now Learning

Recently, I came across this question How to download ServiceNow Certified Application Developer Certificate and it became the source of this article. Following steps can be used to download a copy of your Service Certificate. 1. Logi...

Article

CMDB Dashboard

Hi,I’ve updated the Server CI class and set the ‘Required’ sub‑metric under Health → Completeness to improve the Completeness score. However, the ‘Missing required attributes’ panel is still not showing any non‑compliant CIs (see image). Why would th...

Question

Audit management state field if any open issues

hi @SANDEEP DUTTA @Ankur Bawiskar As per our requirement, engagement records do not require any approval. In OOTB behavior, if there are open issues or tasks, the engagement moves to the Follow Up state. However, when an issue is closed, the engage...

Question
Audit Management

How to exclude non-GRC tables on Catalog item.

Hi, Could anyone help me,how to exclude non-GRC tables on Catalog item in order to ignore the irrelevant catalogue during the search on Employee portal.Client requested instead of making the catalog as inactive, they prefer to exclude the non-grc rel...

Question