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β07-12-2025 08:42 AM
Hi ServiceNow Community!
I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.
As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and itβs been a game changer for building maintainable, scalable workflows in ServiceNow.
What I love about Flow Designer:
Low-code, intuitive interface: Great for both technical and non-technical users.
Reusability with subflows: Helps keep flows modular and easier to maintain.
Rich integration capabilities: With spokes and integration actions, connecting to external systems is so much simpler.
Testing and debugging: The built-in testing capabilities really help reduce back-and-forth.
A few best practices Iβve been following:
Always define clear naming conventions for flows, subflows, and actions to make them easily identifiable.
Use subflows wherever possible to avoid duplication and improve reusability.
Keep actions small and focused to improve readability and maintenance.
Document each flow properly β including triggers, conditions, and expected outcomes β so that future developers (or even yourself!) can quickly understand the logic.
Use data streams wisely to handle large data sets efficiently.
I'd love to hear from the community:
What tips and tricks do you use to optimize Flow Designer?
How do you handle error handling and rollback scenarios in complex flows?
Any specific design patterns or real-world use cases you'd like to share?
Looking forward to learning from all your experiences! Let's make Flow Designer workflows even more robust and user-friendly together.
Thanks in advance for sharing!
Solved! Go to Solution.
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β07-12-2025 01:54 PM - edited β07-12-2025 01:56 PM
Hi @JOSAFK
Iβm not a big fan of flow designer itβs because in my daily routine I use to create incident via inbound email
Why Iβm not a fan? In this specific process is possible to add a condition by subject like
Subject contains / start withβ¦
in this specific case you need add many key words to trigger the flow
Ex. the subject is : My Report
If the user send my report the trigger doesnβt work and you need to add other condition
for this specific case, to work, you need to create many conditions with the same phase:
My Report
my report
my reports
my Report
My report
Imagine if you need to create many flow with different phases?
To complete my point, that Iβm not a fan,
the flow designer is only table that is not possible create trigger and flow via script, different than workflow
Anyway I hope some engineers from ServiceNow see my post and fix it
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β07-12-2025 01:54 PM - edited β07-12-2025 01:56 PM
Hi @JOSAFK
Iβm not a big fan of flow designer itβs because in my daily routine I use to create incident via inbound email
Why Iβm not a fan? In this specific process is possible to add a condition by subject like
Subject contains / start withβ¦
in this specific case you need add many key words to trigger the flow
Ex. the subject is : My Report
If the user send my report the trigger doesnβt work and you need to add other condition
for this specific case, to work, you need to create many conditions with the same phase:
My Report
my report
my reports
my Report
My report
Imagine if you need to create many flow with different phases?
To complete my point, that Iβm not a fan,
the flow designer is only table that is not possible create trigger and flow via script, different than workflow
Anyway I hope some engineers from ServiceNow see my post and fix it