Starting RITM SLA based on first catalog task creation

Hi All, I need my RITM SLA to start when first catalog task will be created because this task will only be created 3 days before a specific date from a variable (this date is entered by the requestor in the Service Portal) On my sla if i set the foll...

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ServiceNow Exchange: Get started with Security Operations Applications (APAC)

  Kick off your SecOps journey with our product team! Join us for a practical overview of ServiceNow Security Operations designed to help you get started and succeed with your SecOps implementation. Discover actionable guidance and explore resources...

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ServiceNow Exchange: Get started with Security Operations Applications

  Kick off your SecOps journey with our product team! Join us for a practical overview of ServiceNow Security Operations designed to help you get started and succeed with your SecOps implementation. Discover actionable guidance and explore resources...

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ServiceNow Exchange: Software Asset Management Office Hours

  Welcome to our dedicated office hours for ServiceNow SAM customers! This is your go-to time for all things related to managing, maintaining, and optimizing your SAM program. Whether you're looking to troubleshoot issues, learn best practices, or d...

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ServiceNow Exchange: Platform Academy - Knowledge Center Article Optimization

  In this session we will take a deeper look at the Article Optimization feature of Knowledge Center.   This feature helps you maintain the health of the Knowledge base to ensure great outcomes for your customers and the best results from your AI in...

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ServiceNow Exchange: HR Service Delivery Academy - Getting Started with Now Assist for HR

  Starting your Now Assist for HR journey? Join us for this webinar to learn more about the Now Assist capabilities and best practices. Don't miss this opportunity to elevate your employee experience and unlock the full potential of Now Assist for H...

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Future granular delegation

We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation.  Has anyone had th...

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ServiceNow Exchange: Platform Academy - Getting Started with Mobile Offline

This session introduces the fundamentals of enabling and using Mobile Offline capabilities in ServiceNow applications. Learn how Mobile Offline supports uninterrupted productivity by allowing users to view, create, and edit records without an intern...

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How to fix null return value

Hi All,Here I'm returning sysID from script include and calling that in table filler condition, but it is always showing null Script Include : client callable ( Glide AJAX enabled) , All application scopesRoles: publicgetBuisnessUnit: function() { ...

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ServiceNow Exchange: [EMEA] Hardware Asset Management Office Hours

  Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to...

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Architecture Guidance

I have a requirement where there is a third party tool which is also a ticketing toolwhen i click on workspace left hand navigation panel ,we need to fetch the tickets related to the CI which the other system also has and display it as a table we hav...

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Catalog UI Policy Struggle - Say Goodbye to Complex UI Policies

Have you ever found yourself with a catalog item that has so many variables you have to expand your list to view to see them all? Some may argue that if your catalog item has too many variables you probably need to create a few catalog items but the ...

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INC0000055 set the Category to Software as shown I cannot access category field to change

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